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Assistant Housing Officer

4 weeks ago


Plymouth, Plymouth, United Kingdom plymouthcommunityhomes Full time

About the Role

Plymouth Community Homes is seeking an experienced Assistant Housing Officer to join our Incomes team on a temporary basis. As an Assistant Housing Officer, you will support a Housing Officer in maximising the income of PCH, while actively equipping clients with information, support, and assistance designed to promote financial and social inclusion.

You will work in a way that shows genuine commitment to providing a good quality service to both current and former tenants. This will mean demonstrating by word and action that the views and priorities of current and former tenants are taken into account in all aspects of service delivery with which you assist.

Key Responsibilities

  • Support the incomes team in the delivery of an excellent income recovery service
  • Work with clients to provide information, support, and assistance to promote financial and social inclusion
  • Collaborate with the Housing Officer to maximise the income of PCH

Requirements

  • Background in benefits advice and/or excellent customer service skills with a diverse range of customers
  • Previous experience of housing-related debt recovery
  • Knowledge and understanding of Housing legislation
  • 5 GCSEs at Grade C or above, including English and Mathematics, or equivalent

What We Offer

  • Flexible working opportunities, including flexi-time and hybrid working
  • Excellent pension scheme with a high level of employer contributions
  • Free, fully equipped onsite gym and changing facilities
  • The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
  • Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
  • Free Employee Assistance programme, including free counselling
  • Free annual flu vaccination
  • Cycle to Work scheme
  • The opportunity to work in a beautiful and vibrant part of the Southwest
  • We support digital working with modern devices/smart phones
  • It's fun to work here - we have dress down Fridays, company quizzes, and lots of charity events throughout the year
  • Our modern and spacious offices are right on a bus route, and just three miles from the city centre
  • We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks, and Tim Hortons