Service Manager

3 weeks ago

Liverpool, Liverpool, United Kingdom Glenelg Support Ltd Full time
Service Manager Job Description

Glenelg Support Limited is a leading provider of person-centred, specialist supported living services for adults with learning disabilities, autism, physical disabilities, and sensory impairments. We have been accredited with the National Autistic Society since 2016 and have attained the Investors in People Gold Award.

We are seeking a professional, reliable, and compassionate Service Manager to join our organisation. The successful candidate will be responsible for ensuring that our supported living services meet and exceed the expectations of our service users and stakeholders.

Key Responsibilities:
  • Ensure that Team Leaders and House Managers fulfill their duties in the day-to-day responsibility of all supported living services.
  • Ensure that service managers manage each service and the staff team according to Glenelg Support Limited's policies and procedures.
  • Involvement in the recruitment of staff for existing and new services.
  • Oversee the care and support for service users, with a focus on and commitment to a person-centred approach.
  • Maintain close relationships and communication with commissioning authorities, families, and all other relevant persons.
  • Carry out on-call duties, primarily of 2nd tier but on occasion 1st tier as per on-call policy.
Other Responsibilities:
  • Involvement in all third-party monitoring visits and reviews (including support to maintain any accreditation standards such as NAS or IIP).
  • Involvement in tenders and presentations for new business.
  • Responsible for review of specified internal policies and procedures.
  • Ensure a commitment to the Fundamental Standards of CQC.
  • Attend Quality Improvement Sessions when planned to participate in discussion of organisational issues and keep abreast of developments.

We offer a competitive salary package, with starting salary £33,869.59, increasing to £35,955.87 after one year and £38,305.63 after two years.

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