Linen Porter

5 hours ago

London, Greater London, United Kingdom Accor Full time
Job Title: Linen Porter

At Raffles London at The OWO, we are seeking a skilled Linen Porter to join our Rooms Department. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring the highest standards of cleanliness and hygiene in our hotel.

Key Responsibilities:
  • Manage the delivery and control of amenities on guest floors
  • Assist with stock levels and provide consistently outstanding guest service
  • Act as a representative of The Raffles value during interactions with guests and colleagues
  • Manage the items laundered in the Linen/Laundry areas
  • Assist with linen deliveries in pantries and service areas
  • Issue and dispatch staff uniforms and guest work
  • Provide a great guest experience by avoiding oversights, damage, and late deliveries
  • Communicate with Laundry, guest work contractors, and equipment suppliers
  • Ensure all floors are well-stocked with linen
  • Conduct daily linen stock issuing using the RFID system
  • Process quality checks on linen and deal with rejects and damaged items
  • Assist with staff uniform delivery and collection
  • Maintain the hotel's stock of linen
Requirements:
  • Recent experience in luxury wellness or a similar role
  • Attention to detail
  • Enthusiasm and commitment to delivering exceptional service
  • Able to work within a team
  • Multitasking
  • Flexibility under pressure
  • Ability to communicate in English
Why Join Our Team?

As a member of our team, you will enjoy a range of benefits, including a competitive salary, 28 days' holiday, staff meals, and access to our employee assistance program. You will also have the opportunity to develop your skills and career through our internal learning and development programs.

We are committed to providing a positive and inclusive work environment, where you can thrive and grow with us. If you are passionate about delivering exceptional service and have a keen eye for detail, we would love to hear from you.

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