Current jobs related to Onboard Customer Service Leader - Exeter, Devon - Great Western Railway
-
Head of Customer Onboarding
1 month ago
Exeter, Devon, United Kingdom Nityo Infotech Limited Full timeJob DescriptionNityo Infotech Limited is seeking a highly skilled Head of Customer Onboarding to join their operations team. The ideal candidate will have a proven track record in senior customer onboarding roles within fast-paced growth organisations.Key Responsibilities:Develop and implement effective onboarding processes for new customers.Collaborate with...
-
Head of Customer Onboarding
1 month ago
Exeter, Devon, United Kingdom Nityo Infotech Limited Full timeJob DescriptionNityo Infotech Limited is seeking a highly skilled Head of Customer Onboarding to join their operations team. The ideal candidate will have a proven track record in senior customer onboarding roles within fast-paced growth organisations.Key Responsibilities:Develop and implement effective onboarding processes for new customers.Collaborate with...
-
Director of Customer Onboarding
4 weeks ago
Exeter, Devon, United Kingdom Nityo Infotech Limited Full timeCustomer Onboarding LeadNityo Infotech Limited is seeking a Customer Onboarding Lead to join their operations team. This role is responsible for implementing hardware and SaaS technology products and projects, developing processes and policies, and delivering project plans.Key Responsibilities:Implementing hardware and SaaS technology products and...
-
Director of Customer Onboarding
4 weeks ago
Exeter, Devon, United Kingdom Nityo Infotech Limited Full timeCustomer Onboarding LeadNityo Infotech Limited is seeking a Customer Onboarding Lead to join their operations team. This role is responsible for implementing hardware and SaaS technology products and projects, developing processes and policies, and delivering project plans.Key Responsibilities:Implementing hardware and SaaS technology products and...
-
Head of Customer Onboarding
4 weeks ago
Exeter, Devon, United Kingdom Lightfoot Full timeAbout the RoleWe are seeking an experienced Head of Customer Onboarding to join our management team at Lightfoot. As a key member of our team, you will be responsible for leading the Customer Onboarding team to ensure the successful implementation of our Hardware and SaaS products for our customers.Key ResponsibilitiesDevelop and implement high-quality...
-
Head of Customer Onboarding
4 weeks ago
Exeter, Devon, United Kingdom Lightfoot Full timeAbout the RoleWe are seeking an experienced Head of Customer Onboarding to join our management team at Lightfoot. As a key member of our team, you will be responsible for leading the Customer Onboarding team to ensure the successful implementation of our Hardware and SaaS products for our customers.Key ResponsibilitiesDevelop and implement high-quality...
-
Recruitment & Onboarding Specialist
2 weeks ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. This is a fantastic opportunity to work in a dynamic environment and contribute to the success of our organization.As a Recruitment & Onboarding Coordinator, you will be responsible for proactively sourcing and attracting new employees to fill...
-
Recruitment & Onboarding Specialist
2 weeks ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. This is a fantastic opportunity to work in a dynamic environment and contribute to the success of our organization.As a Recruitment & Onboarding Coordinator, you will be responsible for proactively sourcing and attracting new employees to fill...
-
Customer Service Director
4 weeks ago
Exeter, Devon, United Kingdom Exeter City Council Full timeJob Title: Head of Service - Customers & CommunitiesJob Summary:We are seeking an experienced and innovative leader to join our team as the Head of Service - Customers & Communities. As a key member of our Operational Management Board, you will be responsible for delivering strategic and operational support to our Customers & Communities service, ensuring...
-
Customer Service Director
4 weeks ago
Exeter, Devon, United Kingdom Exeter City Council Full timeJob Title: Head of Service - Customers & CommunitiesJob Summary:We are seeking an experienced and innovative leader to join our team as the Head of Service - Customers & Communities. As a key member of our Operational Management Board, you will be responsible for delivering strategic and operational support to our Customers & Communities service, ensuring...
-
Senior Leader
2 weeks ago
Exeter, Devon, United Kingdom Exeter City Council Full timeExeter City Council: A Leader in Community ServicesExeter City Council is seeking a highly skilled and experienced leader to join our Operational Management Board, providing strategic and operational leadership to our customer services and community development work.About the RoleThis is a pivotal time for positive change in the City, and we are seeking...
-
Recruitment & Onboarding Specialist
1 month ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. As a key member of our HR department, you will be responsible for proactively sourcing and attracting new employees to fill vacancy gaps, using various platforms and strategies.As the main point of contact for potential candidates, you will build...
-
Recruitment & Onboarding Specialist
3 weeks ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. As a key member of our HR department, you will be responsible for proactively sourcing and attracting new employees to fill vacancy gaps, using various platforms and channels.As the main point of contact for potential candidates, you will build...
-
Recruitment & Onboarding Specialist
1 month ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. As a key member of our HR department, you will be responsible for proactively sourcing and attracting new employees to fill vacancy gaps, using various platforms and strategies.As the main point of contact for potential candidates, you will build...
-
Recruitment & Onboarding Specialist
3 weeks ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. As a key member of our HR department, you will be responsible for proactively sourcing and attracting new employees to fill vacancy gaps, using various platforms and channels.As the main point of contact for potential candidates, you will build...
-
Recruitment & Onboarding Specialist
3 weeks ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. As a key member of our HR department, you will be responsible for proactively sourcing and attracting new employees to fill vacancy gaps, using various platforms and channels.As the main point of contact for potential candidates, you will build...
-
Recruitment & Onboarding Specialist
3 weeks ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. As a key member of our HR department, you will be responsible for proactively sourcing and attracting new employees to fill vacancy gaps, using various platforms and channels.As the main point of contact for potential candidates, you will build...
-
Recruitment & Onboarding Specialist
4 weeks ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. As a key member of our HR department, you will be responsible for proactively sourcing and attracting new employees to fill vacancy gaps. This will involve using various platforms, including social media and job boards, to identify top talent and...
-
Recruitment & Onboarding Specialist
4 weeks ago
Exeter, Devon, United Kingdom InFocus Full timeAbout the RoleWe are seeking an experienced Recruitment & Onboarding Coordinator to join our team at InFocus. As a key member of our HR department, you will be responsible for proactively sourcing and attracting new employees to fill vacancy gaps. This will involve using various platforms, including social media and job boards, to identify top talent and...
-
Team Leader
6 days ago
Exeter, Devon, United Kingdom The Rank Group Full timeAbout the RoleWe are seeking a skilled and enthusiastic Team Leader to join our team at Mecca. As a Team Leader, you will be responsible for providing exceptional customer service and ensuring that our customers have a memorable experience.Key ResponsibilitiesLead and motivate the team to deliver excellent customer serviceEnsure that all areas of the venue...
Onboard Customer Service Leader
2 months ago
About Us:
Great Western Railway (GWR) is a leading provider of rail services, dedicated to delivering exceptional travel experiences across one of the UK's most scenic rail networks. With a commitment to innovation and customer satisfaction, we facilitate over one hundred million journeys annually, connecting passengers to over 280 destinations throughout the South West and beyond.
Team Overview:
As part of our On Train team, Conductors play a vital role in ensuring seamless travel experiences. Collaborating closely with Ticket Examiners and train drivers, you will be an integral part of our operational success.
Role Summary:
In the position of Conductor, you will be responsible for providing an outstanding customer journey while prioritizing safety. Your adaptability to diverse situations and individuals will be key in fostering a welcoming atmosphere. At GWR, we uphold a shared set of values that guide our interactions with customers and communities alike. Your conduct on board will reflect these principles.
Main Responsibilities:
- Act as a representative of Great Western Railway, ensuring an exceptional customer experience and safe travel.
- Maintain visibility to assist customers with information and support in a friendly manner.
- Oversee the safety and operational functions of the train.
- Manage ticket checking and sales, providing necessary assistance.
- Ensure a clean, safe, and pleasant environment for all passengers.
If you resonate with the following attributes, you may be an ideal fit for this role:
- Are you dedicated to delivering exceptional customer service?
- Do you take pride in presenting a professional image?
- Can you adapt to varied shifts, including weekends and holidays?
- Are you comfortable navigating a regulated environment with established protocols?
- Can you maintain composure in challenging situations?
- Understanding of customer needs and expectations.
- Strong communication abilities.
- Capability to foster relationships and collaborate within a team.
- Experience in front-line customer service roles.
- Confidence in managing difficult situations effectively.
This role is based at our depot, serving as the starting and ending point for your shifts.
Additional Information:
Shifts will include early starts, late finishes, weekends, and holidays, averaging 35 hours per week. You must have reliable transportation to and from the depot, as public transport may not be available during certain hours. Candidates must reside within a 60-minute commute of the depot.
Employee Benefits:
In addition to a supportive team environment and comprehensive training, GWR offers a range of benefits, including ongoing professional development, a defined benefit pension scheme, complimentary rail travel for you and your family across the GWR network, a company-sponsored healthcare plan, discounts on shopping and gym memberships, and an employee assistance program.
Commitment to Inclusion:
At GWR, we strive to create an inclusive workplace for all employees, ensuring equal opportunities for all candidates. We celebrate diversity in all forms and maintain a zero-tolerance policy towards discrimination. We encourage applicants to disclose any additional support needs to facilitate a fair application process.
