Warehouse Operations Coordinator
2 days ago
To provide an efficient and effective administrative function to the business, ensuring seamless operations and customer satisfaction.
Main Responsibilities- Manage incoming and outgoing vehicles, ensuring timely and accurate delivery of goods.
- Develop and maintain strong relationships with customers, hauliers, and drivers, providing exceptional customer service.
- Act as the primary point of contact for incoming phone calls, responding promptly and professionally.
- Utilise company systems, including SAP and Vision, to plan and execute daily operations, ensuring optimal stock management and customer satisfaction.
- Liaise with internal and external customers to deliver high levels of customer service, resolving any issues promptly and efficiently.
- Ensure accurate stock management, including customer and IPS stock accuracy, inbound and outbound systems.
- Adhere to customer Ways of Working and systems of work, completing tasks in a timely and efficient manner.
- Ensure compliance with health and safety instructions, maintaining a safe working environment.
- Effective communication at various levels across the business and externally with customers and hauliers.
- Understanding of internal warehouse systems and customer systems and processes, with the ability to work within these parameters.
- Knowledge of Health & Safety requirements, ensuring compliance and a safe working environment.
- Ability to train department colleagues and share knowledge in the safe and effective use of company equipment, processes, and procedures.
- High level of computer literacy, including Microsoft Office programmes, Word, Excel, and Email.
- Responsibility for inputting customer and IPS data for stock integrity and control.
- Flexibility to undertake additional training when required to effectively use proposed IPS and customer stock management systems.
- Ability to demonstrate a flexible approach to work, prioritising a changing and fast-moving daily workload.
- Approachable for all departments dealt with in the course of carrying out duties.
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