CRM Product Lead

3 weeks ago

Chandler's Ford, United Kingdom Utilita Energy Full time

Position: Product Manager (CRM and Customer Journey)
Department: Procode IT
Salary: Competitive with Bonus Scheme

About Us:

We are a forward-thinking software enterprise dedicated to enhancing customer experiences within the energy and utilities sectors through innovative process automation. Our mission is to empower organizations to reduce operational costs while delivering exceptional service.

Role Overview:

As a Product Manager, you will collaborate closely with our customer-focused teams to revamp existing offerings and oversee the development of new solutions. Your primary responsibility will be to ensure the value and viability of our products, holding accountability for their overall success.

Key Responsibilities:

  • Monitor and analyze product performance to shape the product roadmap.
  • Manage product backlogs by prioritizing business needs effectively.
  • Conduct market research and competitive analysis to uncover opportunities and mitigate risks.
  • Gather customer insights to guide product strategy and decision-making.

Candidate Profile:

The ideal candidate will possess extensive experience in Product Management, particularly with CRM systems and customer journey optimization. Your ability to take ownership of product outcomes will be crucial in delivering value to our stakeholders.

What We Offer:

  • Comprehensive benefits package available from day one.
  • Opportunities for career advancement within our growing organization.
  • Generous annual leave policy.
  • Pension scheme with employer contributions.
  • Access to mental well-being resources and support.
  • Health care scheme covering various treatments and consultations.
  • Employee Assistance Programme for legal and financial advice.

At Utilita Energy, we celebrate diversity and are committed to fostering an inclusive environment where every employee can thrive.

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