Customer Care Coordinator
1 month ago
About the Role
We are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Primary Care Ltd. As a key member of our administrative team, you will provide exceptional customer service to patients and support our clinicians in delivering high-quality care.
Key Responsibilities
- Provide administrative support to our clinicians, including managing electronic messaging systems and dealing with telephone calls from patients and third parties.
- Manage the practice generic inbox and ensure that all incoming patient information is accurately scanned into their computerized medical records.
- Provide secretarial support to our GP's and clinicians, including taking meeting minutes and providing administrative duties as required.
- Work in a busy reception desk environment, dealing with patients face-to-face and on the telephone, and provide administrative support to nursing and clinical staff.
- Ensure that all external mail is posted daily and provide cover for the other member of the secretarial team in the event of staff absence.
Person Specification
We are looking for a candidate with a strong background in customer service and administration, with excellent communication and organizational skills. You will have a NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience.
About Us
Northumbria Primary Care Ltd is a pioneering partnership with local GPs and manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside. We are committed to delivering high-quality care to our patients and are looking for a dedicated and motivated individual to join our team.
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Haydon Bridge, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full timeJob SummaryWe are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Primary Care Ltd. The successful candidate will have a background in customer service and administration, with strong communication and organizational skills.Main ResponsibilitiesProvide exceptional customer service to patients and third...
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Haydon Bridge, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Primary Care Ltd. As a key member of our administrative team, you will provide exceptional customer service to patients and support our clinicians in delivering high-quality care.Key ResponsibilitiesProvide administrative support to our...
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Haydon Bridge, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Primary Care Ltd. As a key member of our administrative team, you will provide exceptional customer service to patients and support our clinicians in delivering high-quality care.Key ResponsibilitiesProvide administrative support to our...
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1 month ago
Haydon Bridge, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Primary Care Ltd. As a key member of our administrative team, you will provide exceptional customer service to patients and support the smooth operation of our practices.Key ResponsibilitiesProvide administrative support to our nursing...
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Haydon Bridge, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Primary Care Ltd. As a key member of our administration team, you will provide exceptional customer service to patients and support the smooth operation of our practices.Key ResponsibilitiesProvide administrative support to our clinical...
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Haydon Bridge, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full timeJob SummaryWe are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Primary Care Ltd. The successful candidate will have a background in customer service and administration, with strong communication and organizational skills.Main ResponsibilitiesProvide exceptional customer service to patients and third...