Website Merchandiser and Customer Service Specialist
4 weeks ago
We are seeking a highly organized and customer-focused Website Merchandiser and Customer Service Specialist to join our team at Lovell Sports. As a key member of our e-commerce team, you will be responsible for managing the presentation of our products on our website, ensuring they are displayed in a way that maximizes sales and customer engagement. You will also provide friendly and efficient customer service to ensure that our customers have a seamless experience from browsing to purchase.
Key Responsibilities- Update and manage product listings, including descriptions, images, and pricing on our website.
- Work closely with the marketing team to plan and execute product promotions, special offers, and seasonal campaigns.
- Monitor website performance and analytics to optimize product placement and user experience.
- Ensure the website is visually consistent with our brand identity and is easy to navigate for customers.
- Respond to customer queries via email and live chat, ensuring timely and accurate resolutions.
- Assist customers with product inquiries, order statuses, and returns, providing excellent service at every touchpoint.
- Work with the logistics team to ensure orders are processed, dispatched, and delivered smoothly.
- Identify customer pain points and work with internal teams to improve website functionality or product offerings.
- Strong organizational skills and attention to detail, with the ability to handle multiple tasks efficiently.
- Excellent communication skills, both written and verbal, with a customer-first mindset.
- Experience in customer service and a passion for resolving customer issues.
- Previous experience in website merchandising, ideally within the e-commerce or retail sector.
- Basic knowledge of Google Analytics or other website analysis tools is an advantage.
Along with a competitive salary and benefits package, we offer a wide range of perks for our colleagues, including:
- Reward, Recognition and Opportunities
- Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognized every single month for their hard work.
- Fearless 1000 - By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus.
- Frasers Festival - an event like no other Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe.
- CEO Sessions - Once a quarter we offer 20 employees the opportunity to attend our "CEO Sessions" ran by our CEO and leadership team.
- Retail Reconnect - In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product, and customers.
- Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet.
- Retail Trust - We know that it's not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity.
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first-stage interview with the Recruiter.
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Paignton, Torbay, United Kingdom Frasers Group Full timeJob Title: Website Merchandiser and Customer Service SpecialistAt Frasers Group, we're seeking a skilled Website Merchandiser and Customer Service Specialist to join our team. As a key member of our e-commerce team, you'll be responsible for managing the presentation of our products on our website, ensuring they're displayed in a way that maximizes sales and...
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Paignton, Torbay, United Kingdom Frasers Group Full timeJob Title: Website Merchandiser and Customer Service SpecialistAt Frasers Group, we're rethinking retail and building the world's most admired and compelling brand ecosystem. We're seeking a talented Website Merchandiser and Customer Service Specialist to join our team.Key Responsibilities:Manage the presentation of products on our website, ensuring they're...
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Paignton, Torbay, United Kingdom Lovell Sports Full timeJob SummaryThe Website Merchandiser and Customer Service Specialist will be responsible for managing the presentation of our products on the Lovell Sports website, ensuring they are displayed in a way that maximizes sales and customer engagement. The successful candidate will also provide friendly and efficient customer service to ensure a seamless...
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Paignton, Torbay, United Kingdom Frasers Group Full timeJob Title: Website Merchandiser and Customer Service SpecialistWe are seeking a highly skilled Website Merchandiser and Customer Service Specialist to join our team at Frasers Group. As a key member of our e-commerce team, you will be responsible for managing the presentation of our products on our website, ensuring they are displayed in a way that maximizes...
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Paignton, Torbay, United Kingdom Frasers Group Full timeJob Title: Website Merchandiser and Customer Service SpecialistWe are seeking a highly skilled Website Merchandiser and Customer Service Specialist to join our team at Frasers Group. As a key member of our e-commerce team, you will be responsible for managing the presentation of our products on our website, ensuring they are displayed in a way that maximizes...
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Paignton, Torbay, United Kingdom Lovell Sports Full timeJob Title: Website Merchandiser and Customer Service SpecialistAre you a detail-oriented and customer-focused individual with a passion for e-commerce and digital marketing? Do you have experience in managing product listings, customer service, and website analytics? We are seeking a skilled Website Merchandiser and Customer Service Specialist to join our...
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Paignton, Torbay, United Kingdom Lovell Sports Full timeJob Title: Website Merchandiser and Customer Service SpecialistAt Lovell Sports, we are seeking a highly skilled and organized Website Merchandiser and Customer Service Specialist to join our team. As a key member of our e-commerce team, you will be responsible for managing the presentation of our products on our website, ensuring they are displayed in a way...
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Paignton, Torbay, United Kingdom Lovell Sports Full timeJob Title: Website Merchandiser and Customer Service SpecialistAt Lovell Sports, we are seeking a highly skilled and organized Website Merchandiser and Customer Service Specialist to join our team. As a key member of our e-commerce team, you will be responsible for managing the presentation of our products on our website, ensuring they are displayed in a way...
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Paignton, Torbay, United Kingdom Frasers Group Full time{"h1": "Website Merchandiser & Customer Service Assistant", "p": "At Frasers Group, we're rethinking retail and building the world's most admired brand ecosystem. As a Website Merchandiser & Customer Service Assistant, you'll play a key role in delivering an exceptional customer experience and driving sales through effective product presentation on our...
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Paignton, Torbay, United Kingdom Frasers Group Full time{"h1": "Website Merchandiser & Customer Service Assistant", "p": "At Frasers Group, we're rethinking retail and building the world's most admired brand ecosystem. As a Website Merchandiser & Customer Service Assistant, you'll play a key role in delivering an exceptional customer experience and driving sales through effective product presentation on our...
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Paignton, Torbay, United Kingdom Frasers Group Full time{"Job Title: Website Merchandiser & Customer Service Assistant Job Summary: As a Website Merchandiser & Customer Service Assistant at Frasers Group, you will be responsible for managing the presentation of our products on the website, ensuring they are displayed in a way that maximizes sales and customer engagement. In addition, you will provide friendly...
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Paignton, Torbay, United Kingdom Frasers Group Full timeJob Title: Website Merchandiser & Customer Service AssistantAt Frasers Group, we're rethinking retail and building the world's most admired brand ecosystem. We're seeking a talented Website Merchandiser & Customer Service Assistant to join our team.Key Responsibilities:Website Merchandising: Update and manage product listings, including descriptions, images,...
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Paignton, Torbay, United Kingdom Frasers Group Full time{"Job Title: Website Merchandiser & Customer Service Assistant Job Summary: As a Website Merchandiser & Customer Service Assistant at Frasers Group, you will be responsible for managing the presentation of our products on the website, ensuring they are displayed in a way that maximizes sales and customer engagement. In addition, you will provide friendly...
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