Customer Service Representative
4 weeks ago
We are seeking a skilled and compassionate Customer Service Representative to join our team at the British Pregnancy Advisory Service (BPAS). As a key member of our Booking and Information Centre (BIC), you will play a vital role in providing exceptional support to our clients.
As a Telephone Advisor, you will be responsible for handling a high volume of calls, providing accurate information, and offering empathetic support to women and men facing complex decisions. Your excellent communication and listening skills will enable you to build trust and rapport with clients, ensuring they receive the best possible care.
Our ideal candidate will have previous experience in a customer-facing role, with a strong focus on providing exceptional service. You will be IT literate, with excellent problem-solving skills and the ability to remain calm under pressure. If you are passionate about delivering high-quality care and have a commitment to safeguarding and promoting the welfare of vulnerable adults, children, and young people, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service to clients via phone and email
- Offer accurate information and support to clients making complex decisions
- Build trust and rapport with clients through empathetic and non-judgmental communication
- Work collaboratively with the team to achieve high-quality care and service standards
- Participate in ongoing training and development to enhance skills and knowledge
What We Offer:
- A competitive salary of £25,395 to £28,609 per annum pro rata, depending on experience
- Life assurance cover at 3 times your salary
- 34 days annual leave per year, including bank holidays
- Family-friendly policies, including enhanced maternity leave
- Access to our employee benefits programme through BHSF, including special health and wellbeing services and lifestyle offers
About Us:
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS, providing abortion, contraception, STI testing, and treatment. Our mission is to deliver high-quality, evidence-based care that respects the autonomy and dignity of our clients.
How to Apply:
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.
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