Customer Service Representative

4 weeks ago


Leamington Spa, Warwickshire, United Kingdom NHS Full time
About the Role

We are seeking a skilled and compassionate Customer Service Representative to join our team at the British Pregnancy Advisory Service (BPAS). As a key member of our Booking and Information Centre (BIC), you will play a vital role in providing exceptional support to our clients.

As a Telephone Advisor, you will be responsible for handling a high volume of calls, providing accurate information, and offering empathetic support to women and men facing complex decisions. Your excellent communication and listening skills will enable you to build trust and rapport with clients, ensuring they receive the best possible care.

Our ideal candidate will have previous experience in a customer-facing role, with a strong focus on providing exceptional service. You will be IT literate, with excellent problem-solving skills and the ability to remain calm under pressure. If you are passionate about delivering high-quality care and have a commitment to safeguarding and promoting the welfare of vulnerable adults, children, and young people, we encourage you to apply.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone and email
  • Offer accurate information and support to clients making complex decisions
  • Build trust and rapport with clients through empathetic and non-judgmental communication
  • Work collaboratively with the team to achieve high-quality care and service standards
  • Participate in ongoing training and development to enhance skills and knowledge

What We Offer:

  • A competitive salary of £25,395 to £28,609 per annum pro rata, depending on experience
  • Life assurance cover at 3 times your salary
  • 34 days annual leave per year, including bank holidays
  • Family-friendly policies, including enhanced maternity leave
  • Access to our employee benefits programme through BHSF, including special health and wellbeing services and lifestyle offers

About Us:

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS, providing abortion, contraception, STI testing, and treatment. Our mission is to deliver high-quality, evidence-based care that respects the autonomy and dignity of our clients.

How to Apply:

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.



  • Leamington Spa, Warwickshire, United Kingdom The Caraires Consultancy Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at The Caraires Consultancy. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and ensuring a seamless experience.Key...


  • Leamington Spa, Warwickshire, United Kingdom Compass UK & Ireland Full time

    We are seeking a Customer Service Representative to join our team at Compass UK & Ireland. As a Customer Service Representative, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get the opportunity to work with a variety of customers and provide exceptional customer experience.Key Responsibilities:Provide...


  • Leamington Spa, Warwickshire, United Kingdom Warwickshire County Council Full time

    About the RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative at the Market Hall Museum and Market Hall Café. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a welcoming experience for visitors to our historic town.Key...


  • Leamington Spa, Warwickshire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers, addressing their queries and concerns in a...


  • Leamington Spa, Warwickshire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers, addressing their queries and concerns in a...


  • Leamington Spa, Warwickshire, United Kingdom Brellis Recruitment Ltd Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Brellis Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Provide customer service support to all customersAnswer inbound tele...


  • Leamington Spa, Warwickshire, United Kingdom Pertemps Coventry Full time

    We are seeking a highly skilled and friendly Customer Service Representative to join our team at Pertemps Coventry. As a Car Showroom Host, you will be responsible for providing exceptional customer service and ensuring a warm welcome to our customers.Duties:Greet customers booked for service/MOTsServe tea and coffeeCall customers to book them inProvide...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Royal Leamington Spa.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for a Customer Service Representative to join our team in Royal Leamington Spa. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while participating in all aspects of the operational workflow.Key Responsibilities:Engage with customers, providing service and...


  • Leamington Spa, Warwickshire, United Kingdom Brellis Recruitment Ltd Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Brellis Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and customers.Key Responsibilities: Provide customer service support via phone, email, and live chat Analyze and resolve customer...


  • Leamington Spa, Warwickshire, United Kingdom Warwickshire County Council Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service in our Museum and Café areas.Key ResponsibilitiesProvide excellent customer service to visitors and customersAssist with setting up...


  • Leamington Spa, Warwickshire, United Kingdom The Recruitment Co. Full time

    We are seeking a skilled Customer Service Representative to join our team in Warwick. The role involves handling inbound calls, resolving customer queries related to boiler issues, and arranging engineer visits. As you progress, you will be trained to sell warranties on boilers, offering a commission-based opportunity. This 13-week temporary position has the...


  • Leamington Spa, Warwickshire, United Kingdom The Recruitment Co. Full time

    We are seeking a skilled Customer Service Representative to join our team in Warwick. The role involves handling inbound calls, resolving customer queries related to boiler issues, and arranging engineer visits. As you gain experience, you will be trained to sell warranties on boilers, offering a commission-based opportunity. This 13-week temporary position...


  • Leamington Spa, Warwickshire, United Kingdom Brellis Recruitment Ltd Full time

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering high-quality service, resolving customer queries, and ensuring customer satisfaction.Key Responsibilities:Provide customer service support via phone, email, and live chatAnalyze and...


  • Leamington Spa, Warwickshire, United Kingdom Warwickshire County Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service in our Museum and Café areas.Key ResponsibilitiesProvide excellent customer service to visitors and customersAssist with...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Customer Service Representative to provide outstanding customer service and support the store's operations in Royal Leamington Spa, United Kingdom.Key Responsibilities:Provide exceptional customer service and support.Assist customers with product selection and provide product knowledge.Operate the cash register and handle...


  • Leamington Spa, Warwickshire, United Kingdom Brellis Recruitment Ltd Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Brellis Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their queries are resolved efficiently and effectively.Key Responsibilities: Respond to customer inquiries via phone,...


  • Leamington Spa, Warwickshire, United Kingdom Welcome Break Full time

    Welcome to Welcome Break!About the Role:We are seeking a skilled Customer Service Representative to join our retail team. As a Sales Assistant, you will be working in WHSmith, Waitrose, or on the forecourt, serving customers at the till, stocking shelves, and providing excellent customer service. Key Responsibilities:Deliver exceptional customer service and...


  • Leamington Spa, Warwickshire, United Kingdom Warwickshire County Council Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service in our Museum and Café areas.Key ResponsibilitiesProvide excellent customer service to visitors and customersAssist with setting up...


  • Leamington Spa, Warwickshire, United Kingdom Warwickshire County Council Full time

    The Market Hall Museum and Market Hall Café are popular destinations in the heart of our historic town, offering an enjoyable visitor experience.As a Customer Service Representative, you will play a key role in delivering excellent customer service within a fast-paced and varied environment.Key Responsibilities:Set up and open Market Hall Museum and Market...