Cloud Messaging Solutions Engineer

1 week ago

Manchester, United Kingdom Cognizant Full time
Job Description

Cognizant is seeking a highly skilled Office 365 Messaging Engineer to join our Cloud, Infrastructure & Security Services Practice. As a key member of our team, you will be responsible for delivering end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure.

Key Responsibilities:

  • Day-to-Day L3 Support: Provide advanced technical support for Office 365 messaging, Microsoft Exchange, and mail-related issues.
  • Ticket Management: Complete tickets in a timely manner with customer satisfaction as a top priority.
  • Process Improvement: Suggest and implement improvements to operational processes through automation.
  • System Monitoring: Monitor Microsoft O365 systems and licensing, and react promptly to alerts or escalated outage tickets.
  • On-Call Support: Participate in on-call support shifts to ensure seamless service delivery.
  • Collaboration: Work closely with Level 1 & 2 ServiceDesk/Support teams to hand off escalations, notify of system issues, and provide knowledge transfer.
  • Knowledge Sharing: Collaborate with other Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues.

Requirements:

  • Technical Expertise: Strong experience handling support for major issues efficiently and effectively to full resolution.
  • Cloud and Collaboration: Strong experience with Azure, O365, and related admin portals (Exchange Online, Teams, SharePoint Online, etc).
  • Automation and Troubleshooting: Solid understanding of PowerShell and experience in automating tasks, as well as using tools like MFCMAPI, Wireshark, Netmon, etc. to investigate O365 issues and network problems.
  • Mail Flow and Security: Experience with mail flow troubleshooting, Microsoft Defender, and Cisco IronPort technologies.
  • Audio/Video Conferencing: Experience supporting Zoom and other audio/video conferencing technologies.
  • ITIL and Ticketing: Knowledge of ITIL standards, Problem, Incident, and Change Control, and experience with ServiceNow or other related full ITIL ticketing systems.
  • Desired Skills: Experience or basic understanding of Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, Application Packaging.

About Cognizant:

Cognizant is a global leader in consulting, technology, and digital transformation. We offer a collaborative and dynamic work environment, with opportunities for growth and development. Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm, and we believe in empowering them to deliver exceptional results.

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