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Cloud Messaging Solutions Engineer

2 months ago

Manchester, United Kingdom Cognizant Full time
Job Description

Cognizant is seeking a highly skilled Cloud Messaging Solutions Engineer to join our team. As a key member of our Cloud, Infrastructure & Security Services Practice, you will be responsible for delivering end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure.

Key Responsibilities:

  • Provide Level 3 support for Office 365 messaging, MS Exchange, and mail issues
  • Complete tickets in a timely manner with customer satisfaction as a top priority
  • Suggest and implement improvements to operational processes through automation
  • Monitor Microsoft O365 systems and licensing, and react promptly to alerts or escalated outage tickets
  • Support on-call shifts and work closely with Level 1 & 2 ServiceDesk/Support teams
  • Collaborate with other Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues

Requirements:

  • Strong experience handling support for major issues efficiently and effectively to full resolution
  • Experience with Azure, O365, and related admin portals (Exchange Online, Teams, SharePoint Online, etc)
  • Solid understanding of PowerShell and experience in automating tasks
  • Advanced troubleshooting skills using tools like MFCMAPI, Wireshark, Netmon, etc
  • Experience with mail flow troubleshooting, Microsoft Defender, and Cisco IronPort technologies
  • Experience supporting Zoom and other audio/video conferencing technologies
  • Knowledge of ITIL standards, Problem, Incident, and Change Control, and ticket management
  • Experience with ServiceNow or other related full ITIL ticketing systems

Desired Skills:

  • Experience or basic understanding of Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, Application Packaging

Cognizant offers a dynamic and innovative work environment where you will have the opportunity to learn and develop your career. Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm, and we believe that anything is possible.