Care Management Coordinator
4 weeks ago
Working Hours: 42
Benefits:
- Competitive Salary
- Training opportunities and career advancement
- Pension scheme
- 20 days of annual leave plus 8 public holidays
- Supportive team environment
Caremark Ltd is a reputable homecare service provider dedicated to assisting individuals in their homes.
We pride ourselves on delivering exceptional care and support to our clients, including:
- Personal Care
- Respite Care
- Live-in Care
- Dementia and Alzheimer's Support
- Companionship and Medication Assistance
- Meal Preparation and Shopping
- Domestic Support
- Social Engagement Activities
We are seeking a skilled Care Coordinator to manage various administrative responsibilities. This office-based role involves overseeing care/customer files, generating compliance documentation, and occasionally being available for on-call duties as per a scheduled rota. You will collaborate with healthcare professionals, care assistants, clients, and their families to uphold high standards of care and support.
Reporting To: Care Manager
Role Summary:
The primary focus is to ensure the allocation of all client visits, recruit suitable Care Assistants, and maintain efficient office operations.
Main Responsibilities:
- Responding to all incoming telephone inquiries.
- Implementing comprehensive recruitment and vetting processes for Care Assistants.
- Processing new client referrals.
- Preparing necessary documentation for Field Care Supervisors.
- Ensuring consistent allocation of Care Assistants to client visits and maintaining coverage.
- Administering Individual Care & Support Agreements.
- Keeping client and Care Assistant files organized and current.
- Maintaining an up-to-date computer system.
- Ensuring all documentation and electronic records are accurate and timely.
- Collaborating closely with the Field Care Supervisor.
- Adhering to all office systems and procedures.
- Assisting with payroll and invoicing processes.
- Generating reports and management information as needed.
Required Skills & Attributes:
- Excellent communication skills in English (both written and spoken)
- Friendly and professional telephone demeanor
- Strong negotiation abilities
- Capacity to work under pressure and manage multiple tasks
- Exceptional organizational and time management skills
- Ability to meet deadlines and follow directions
- Quick decision-making skills
- Compassionate and empathetic nature
- Previous experience as a Care Coordinator is essential.
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