Duty Manager

3 weeks ago


Ferguslie Park, United Kingdom National Car Parks Limited Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at National Car Parks Limited. As a key member of our operations team, you will be responsible for providing line management support to the Operations Manager and leading a highly motivated frontline team.

Key Responsibilities
  • Provide clear vision and direction to direct reports, ensuring they are focused on achieving team and individual objectives and key performance indicators.
  • Develop and maintain strong relations with the Customer Contact Centre to monitor and continuously improve service levels.
  • Coordinate staffing to deliver service levels and manage labour costs within budget.
  • Manage the front-line teams regarding all front-line operational activity, including operational schedules, cleanliness, auditing, and processing.
  • Ensure all frontline colleagues are trained to deliver the agreed level of Customer Service and Safety.
  • Monitor the safety and appearance of car parks, act to ensure that company standards on operational standards are achieved and maintained.
  • Conduct statutory checks and audits at car parks as required.
  • Lead by example, providing a professional and positive approach at all times.
Requirements
  • Knowledge of computer skills to an intermediate level, including Word, Outlook, Excel.
  • Experience of managing a mechanically technological driven operation.
  • Previous experience in a customer-facing environment.
  • Experience in managing and supporting others.
  • A full UK driving licence.
What We Offer
  • Annual leave entitlement.
  • Birthday Bonus: Take an extra day off to celebrate your special day.
  • Reward & Recognition Program: Your efforts won't go unnoticed.
  • Perk scheme: Discount at all your favorite stores.
  • Free or Discounted Parking: Your car deserves a good spot too.
  • Cycle to Work Scheme: Get up to £1000 towards a new bike.
  • Company Pension: Plan for your future with us.
  • Death in Service Benefit: Providing peace of mind.
  • Employee Assistance Program: We care about your well-being.
  • Work-Life Balance: Fantastic work-life balance in a supportive environment.
  • Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.

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