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Customer Service Trainee
2 months ago
Level 3 Customer Service Specialist Apprenticeship
Salary - 18,500 per annum
Become a part of Camp Beaumont, a member of the Inspiring Learning family, dedicated to providing enriching educational experiences for individuals of all ages. Our organization is committed to nurturing talent from within, enhancing our team's capabilities through regular performance evaluations.
As a Customer Service Apprentice, you will work under the guidance of our Customer Experience Team Leader, addressing customer inquiries, resolving issues, and analyzing customer feedback to pinpoint areas for improvement. You will engage with various internal teams, including sales, marketing, and product development, to continually refine the customer experience.
Benefits of the Level 3 Customer Service Apprenticeship:
- Gain expertise in customer service while earning a recognized qualification.
- 80% practical work experience and 20% theoretical learning with our training partner.
- Opportunities for advancement into a Customer Experience Expert role, with the chance to mentor others.
Your Responsibilities:
- Manage the customer experience throughout the booking process.
- Become well-versed in our offerings and company culture, effectively communicating this to customers.
- Continuously enhance your knowledge of products, competitors, and market trends in the educational sector.
- Deliver outstanding customer service and support to clients.
- Ensure timely responses to phone calls and emails in accordance with service level agreements.
- Assist customers with bookings over the phone when necessary, guiding them through the payment process.
- Adjust customer bookings in compliance with our policies.
Why consider Camp Beaumont?
- Opportunity for a salary increase to full-time pay after one year.
- Generous holiday allowance of 25 days plus 8 public holidays.
- Flexible working environment with enjoyable office spaces.
- Access to employee rewards and benefits platform.
- Financial wellness initiatives for employees.
About You:
- Demonstrated customer service and administrative experience in a client-focused setting.
- Experience in travel or logistics is a plus, but not required.
- Strong written and verbal communication skills.
- Adaptable and proactive with a positive attitude.
- Excellent organizational skills and ability to work independently.
- Ability to maintain composure under pressure.
- Team-oriented mindset.
- Familiarity with office software, including MS Word, Excel, and Outlook.
- Eagerness to learn and develop new skills.
- Successful completion of an enhanced DBS check will be necessary.
Working Hours:
This position requires working Monday to Friday from 08:30 am to 05:00 pm, including a one-hour unpaid lunch break. The role is office-based, requiring attendance five days a week.
About Camp Beaumont:
With numerous camps located throughout the region, we ensure children are cared for in a secure and enjoyable environment, engaging in new activities and forming friendships. Our longstanding commitment to providing exceptional childcare services during school holidays has made us experts in creating memorable experiences for families.
