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Lead Administrator
2 months ago
We are seeking a highly skilled and experienced Lead Administrator to join our team at Cambridgeshire and Peterborough NHS Foundation Trust. As a key member of our administration team, you will be responsible for providing leadership and management to a team of administrative staff, ensuring the efficient and effective delivery of administration services.
Key Responsibilities- Provide leadership and management to a team of administrative staff, including undertaking appraisals, supervision, training, and development.
- Support Service and Team Managers by implementing guidelines and protocols for administration services, setting up and developing systems, processes, and procedures to support the efficient and effective management of resources.
- Monitor and report on quality, productivity, financial, waiting time, access, and CQUIN targets, standards, and performance indicators.
- Assist the Directorates Operational Administration Manager in budget management and provide support with ongoing budget management.
- Deal with telephone complaints/enquiries and other communications with a high degree of tact, diplomacy, and confidentiality in line with CPFT procedures and policies.
- A-Level or equivalent acquired through experience.
- 5 GCSE's including English.
- NVQ Level 4 in Business Administration or equivalent acquired through experience.
- Willingness to undertake a Leadership or Management Qualification.
- Significant experience of staff management.
- Experience as a senior administrator.
- Evidence of successful working within multi-disciplinary teams.
- Experience of supervision training and/or experience.
- Experience within relevant service area.
- Experience of working with stakeholder groups.
- Financial and budgeting experience.
- Able to demonstrate commitment to high-quality care and service provision.
- Evidence of leadership ability, able to influence, involve, and develop individuals and teams.
- Decision-making and problem-solving skills.
- Ability to use performance management information and demonstrate understanding of performance information.
- Ability to travel.
- Exceptional team-building skills with the ability to negotiate while maintaining good working relationships.
- Knowledge of SystmOne.
- Ability to spend long periods using a computer.
- Ability to travel.
- Positive approach to service users.
- Recognises people's right to privacy, dignity, treating every person with respect.
- Willingness to embrace integrated model and new ways of working.
- Willingness to be flexible in approach and attitude.
- Ability to demonstrate initiative and be proactive.
- Thorough understanding of confidentiality.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
