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Visiting Officer

2 months ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Description

We are seeking two Visiting Officers to join our Financial Assessment Team at CRA GROUP LIMITED. The primary focus of this role will be to provide high-quality, professional, and comprehensive visiting collection/assessment services across the Assessment Hub.

Key Responsibilities
  • Deliver an effective, efficient, and customer-focused service in line with corporate policies and within national and local legislative requirements.
  • Provide high-level quality, professional, and comprehensive visiting collection/assessment services across the Assessment Hub.
  • Be adaptable and able to follow standard operating procedures with limited supervision.
  • Actively support continuous improvement and the implementation of automation and efficient ways of working.
  • Maintain clear and up-to-date records of customer contact and work undertaken across the shared resource.
Essential Experience
  • Experience/successful track record of providing visiting services is essential.
  • Experience of dealing with income-related and other claims, changes in circumstance, and other enquiries within a collection/assessment-related environment delivering high-quality services is essential.
  • Experience of collection, income-related assessments, and benefit services delivered across the Council is essential.
Essential Qualification
  • A business administration/Local Government professional qualification in collection/benefit/welfare reform services or equivalent is desirable.
Working Hours

37 hours per week.