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Customer Service Representative

2 months ago

Peacehaven, East Sussex, United Kingdom King & Chasemore Full time

Customer Service Advisor

We are seeking a highly motivated and enthusiastic Customer Service Specialist to join our Property Management Team in Peacehaven. As a key member of our team, you will provide exceptional customer service and support to our clients and tenants.

Key Responsibilities:

  • Act as a central point of contact for client and staff queries
  • Coordinate repairs and maintenance, ensuring timely and effective resolution
  • Liaise with contractors and keep customers informed
  • Organize safety inspections and manage remedial works
  • Liaise with landlords and assist with tenancy queries
  • Provide a first-class service to maximize customer retention

Requirements:

  • Strong customer service skills and confident communication
  • Ability to stay calm under pressure
  • Excellent negotiation and influencing skills
  • Excellent planning and organizational skills

About Connells Group

Connells Group is a leading estate agency and property services provider in the UK, with a network of over 1,250 branches. We offer a range of services, including residential sales and lettings, new homes, mortgage services, surveying, and conveyancing.

Equal Opportunities Employer

Connells Group is an equal opportunities employer and welcomes applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.