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Client Services Coordinator

2 months ago

Preston, United Kingdom Hays Business Support Full time
Client Services Administrator

We are seeking a highly organized and detail-oriented Client Services Administrator to join our team at Hays Business Support. As a Client Services Administrator, you will play a crucial role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Your Key Responsibilities
  • Client Communication: Respond to client inquiries in a timely and professional manner, providing accurate and efficient solutions to their queries.
  • Relationship Building: Foster strong relationships with clients, demonstrating a deep understanding of their needs and preferences.
  • Data Management: Ensure all client information is stored securely and in accordance with data protection regulations.
  • Administrative Support: Provide administrative support to the team, including updating and maintaining our in-house database, proofreading client documents, and organizing post.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We're Looking For
  • Customer Focus: Be an enthusiastic and motivated team player, with a customer-focused approach and a passion for delivering exceptional service.
  • Communication Skills: Possess excellent communication and interpersonal skills, with a professional telephone manner and the ability to build strong relationships with clients.
  • Technical Skills: Be proficient in Microsoft Packages and in-house systems, with a keen eye for detail and the ability to learn new systems quickly.
  • Experience: Have previous experience in administration and/or customer service, with a proven track record of delivering high-quality results in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary up to £21,000, commensurate with experience.
  • Benefits: Private medical insurance and cash plans, access to various discounts and rewards platforms, and 25 days annual leave, plus bank holidays and your birthday off for free.