Building Architect

2 months ago

Leeds, Leeds, United Kingdom Alscient Limited Full time
About Alscient Limited

We are a growing software consultancy that partners with world-class technology providers to deliver transformational projects to our clients. Our team is comprised of highly talented, ambitious, and motivated individuals who are passionate about working with clients across various sectors, including financial services, retail, healthcare, and local government.

We have a significant and increasing client base, and we are seeking a skilled CTI Architect to assist with designing, building, and deploying cloud telephony solutions using Amazon Connect. The successful candidate will have a solid background and understanding of contact centre environments, including Avaya, Cisco, Mitel, and Genesys.

Key Responsibilities
  • Work with business clients to design their target customer experiences and provide consultancy best practice to guide our clients with their cloud migration projects.
  • Architect and develop solutions using Amazon Connect to provide transformational customer experiences.
  • Provide the ability to architect a vision and playback the solution to key business stakeholders.
Requirements
  • A solid background and understanding of contact centre environments.
  • Good exposure to Workforce Management products.
  • CTI development experience within the context of a telephony solution.
  • Experience of working on several large-scale telephony deployments.
  • Knowledge of integration with 3rd party products, such as CRM and analytics software.
  • Knowledge of enterprise development languages, such as Java, C, and Python.
What We Offer

In addition to a competitive rewards package, a tailored development plan will be delivered to suit the needs of the individual and will cover all aspects of the role, including technical and non-technical skills.

This is a full-time position based in Leeds, and we offer a competitive salary and opportunities for career development.

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