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Desktop Support Specialist

2 months ago

Bangor, United Kingdom VDart Inc Full time
Job Title: Desktop Support PC Refresh

VDart Inc is seeking a skilled Desktop Support PC Refresh professional to join our team.

Job Summary:

The successful candidate will provide onsite IT support at a customer site, responsible for a wide variety of hardware, software, and service technologies throughout the healthcare system.

Key Responsibilities:
  • Provide customer service support to both internal users and external customers and vendors.
  • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
  • Maintain detailed and accurate records in workload management, asset management, and administrative applications.
  • Provides tier I and II support in all areas of the organizational service portfolio.
  • Provides excellent customer service to all levels of employees, including customers, peers, and leadership.
  • Accurately follows documentation and checklists to ensure efficiency and consistency.
  • Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
  • Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means.
  • Uses routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customer.
  • Self-directed once assigned work and functions with considerable independence.
  • Shows an interest in learning more advanced aspects of the functional skills.
  • Actively maintains a level of self-study related to technology and customer service.
  • Able to communicate with the customer in non-technical terms so the users can understand.
Qualifications:
  • Associate degree in a relevant field with 4 years of technical support experience or 6 years of technical support experience in lieu of a degree.
  • Experience with the deployment, repair, and maintenance of computer hardware, such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
  • Experience with the deployment, repair, and maintenance of software, such as the Microsoft Office Suite and Windows operating systems.
  • Familiarity with general networking and customer/server concepts.
  • Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.