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Contract Advisor

2 months ago

Watford, Hertfordshire, United Kingdom Lloyds Bank plc Full time

{"h1": "Tusker SOC Order & Placing Advisor - Watford", "p": "We are seeking a skilled Contract Advisor to join our team in Watford as a Full-time SOC Order & Placing Advisor.

This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships.

Key Responsibilities:

* Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are correct and managing monthly price increases.
* Providing exceptional customer service through first contact resolution, taking full accountability for the service delivered, and striving to exceed KPIs and SLAs via phone and email.
* Being flexible to take on bespoke and ad hoc tasks allocated by the Line Manager.
* Polite and professional telephone manner.

Requirements:

* Office 365.
* System experience - Ebbon Dacs & Salesforce.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We also offer a wide-ranging benefits package, which includes:

* A generous pension contribution of up to 15%.
* An annual performance-related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 22 days' holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.

If you're a motivated and organized individual who is passionate about delivering exceptional customer service, we'd love to hear from you

Please note that this role is based in Watford and requires occasional travel to other locations.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Thank you for considering this opportunity

Best regards,
Lloyds Bank plc"}