Automotive Contract Specialist

3 weeks ago


Watford, Hertfordshire, United Kingdom ARL Recruitment Ltd Full time

This is an exciting opportunity to become a key player in our clients team as a Contract Management Advisor. Based on the outskirts of Watford with a free shuttle bus from Watford Junction and an amazing building and environment, our company offers a fantastic place to work.

Are you passionate about making a positive impact on customer experiences and contract processes? We're looking for a Contract Management Advisor to excel in our clients team.

Key Responsibilities:

Making Agreements Perfect:

  • Tackling agreement amendments with expertise.
  • Guiding and coaching other team members to achieve success.
  • Becoming an expert in at least one agreement amendment process.

Delivering First Class Customer Service:

  • Taking ownership and exceeding targets in customer interactions.
  • Juggling inbound and outbound interactions with ease.
  • Being the go-to person for all things customer-related.
  • Navigating tricky conversations with finesse.
  • Always looking for ways to improve our customer service.

Building Relationships:

  • Connecting with colleagues and clients to achieve success.
  • Knowing when to ask for help to ensure success.
  • Treating everyone with respect and kindness.
  • Thriving as part of a fantastic team.

Balancing the Books and Legal Stuff:

  • Making sure everything is GDPR-compliant.
  • Asking the right security questions to ensure data protection.
  • Double-checking everything before hitting send.
  • Crunching numbers for accurate quotes.

Fuelling Business Growth:

  • Understanding the business and team goals.
  • Spotting opportunities and pointing them in the right direction.
  • Putting the customer experience first.
  • Sharing your insights for continuous improvement.

Requirements:

  • Some level of experience in the automotive trade.
  • Detail-oriented and numbers-savvy.
  • A communication champion, both written and spoken.
  • Polite and professional on the phone.
  • Always looking for ways to up your game.
  • Curious and inquisitive, asking the right questions.
  • Organised and a time-management expert.
  • Team player.
  • Confident in navigating conflicts.
  • Great at explaining complex concepts.
  • Master note-taker for personal development.

Ready to take your skills to the next level and grow alongside a fantastic team?

Apply now and take the first step to joining an exciting and progressive business as they enter their next stage of growth.



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