Account Advisor
4 weeks ago
We are seeking a highly skilled and motivated individual to join our team as an Account Advisor. As a key member of our Service Delivery team, you will play a vital role in providing exceptional customer service to our contractor base.
Key Responsibilities- Answer inbound phone and email queries in a timely and professional manner
- Make outbound calls to respond to messages and callbacks
- Ensure contract information is up-to-date and accurate
- Manage and process correspondence using clear and professional language
- Support contractors by supplying necessary documentation
- Prioritize work according to service level agreements and business impact
- Exceptional customer service skills
- IT savvy with ability to learn CRM/portal quickly
- Great listening skills
- Ability to work in a fast-paced environment
- Previous customer service experience
- Competitive salary: £24,000.00-£27,000.00 per year
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity and paternity leave
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Please note that this is a 100% office-based role with shifts changing weekly between 8:00 - 18:00. You must be able to work in the UK without sponsorship or a visa and live near or be able to travel easily to Chester.
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