Network Operations Team Lead
4 weeks ago
We're a leading rural broadband provider, serving customers across the UK. Our goal is to bring fast, reliable internet to rural communities, just like in the city.
About the RoleWe're seeking an experienced leader to join our Network Operations Centre as a NOC Team Leader. This role will involve managing a team of engineers, overseeing daily operations, and ensuring the optimal performance of our network infrastructure.
Key Responsibilities- Establish clear KPIs for network performance, uptime, and incident response times
- Provide regular reports on network performance, incidents, and team activities
- Implement strategies to improve KPI outcomes, leveraging industry best practices and technological advancements
- Maintain real-time dashboards to provide stakeholders with up-to-date information on network status and performance metrics
- Prioritize and delegate daily tasks based on urgency, impact, and strategic importance
- Develop and enforce standard operating procedures for network monitoring, maintenance, and incident response
- Focus on process development and workflow within the NOC department
- Ensure all alerts are acknowledged and escalated as needed
- Coordinate with Project Managers to ensure work packages are planned and executed within agreed timescales
- Ensure the team follows policy, best practice, and procedures while undertaking work
- Maintain incident and problem queues, keeping them up to date and actioned
- Create comprehensive reports on network performance, incidents, and team activities for the Senior Leadership Team
- Lead, mentor, and develop the network operations team, fostering a culture of collaboration and continuous learning
- Ensure appropriate staffing levels and skill sets are maintained to meet operational demands, including scheduling and workload distribution
- Conduct regular performance reviews, providing constructive feedback and setting development goals for team members
- Minimum 5 years of experience in network operations, with at least 2 years in a supervisory or team lead role
- Relevant certifications/experience of CCNP, ITIL, ISO27001 preferred
- Experience working in a technical role within an ISP, Telco, or Managed Services environment
- Previous experience of leading and coaching a technical team, with experience of providing structured feedback
- Understanding and experience of various network monitoring systems
- Experience in incident management
- Experience in managing projects related to network upgrades, migrations, and new implementations
- Ability to coordinate cross-functional teams and manage multiple priorities simultaneously
- Ability to cope with changing environments, including adapting to meet emergency business-critical events
- 25 days annual leave, plus bank holidays
- Life assurance
- Income protection
- 8% matching on our pension scheme
- Bike to work and electric vehicle schemes
- Health cash plan
- Wellbeing and social initiatives
- Opportunity to sign up to the training events via our Access and Bookboon development portal
- Employee referral scheme and Employee Awards
We are committed to equality and diversity and encourage applications from all backgrounds and communities.
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