Network Operations Shift Lead
4 weeks ago
We're a leading rural broadband provider, serving customers across the UK. Our goal is to bring fast, reliable internet to rural communities, just like in the city.
Job DescriptionWe're seeking an experienced leader to join our Network Operations Centre as a NOC Team Leader. This role will involve transitioning to a 24/7 shift pattern to support our growing needs and ensure continuous service delivery.
Key Responsibilities- Establish clear KPIs for network performance, uptime, incident response times, and team efficiency.
- Provide and analyse KPI data to identify trends, issues, and areas for improvement.
- Implement strategies to improve KPI outcomes, leveraging industry best practices and technological advancements.
- Produce and present detailed reports on network performance, incidents, and team activities to senior management.
- Ensure timely and accurate reporting of network incidents, including root cause analysis and corrective actions taken.
- Maintain real-time dashboards to provide stakeholders with up-to-date information on network status and performance metrics.
- Develop, implement, and enforce standard operating procedures (SOPs) for network monitoring, maintenance, and incident response.
- Co-ordinate with Project Managers to ensure work packages are planned and executed within agreed timescales.
- Lead, mentor, and develop the network operations team, fostering a culture of collaboration and continuous learning.
- Minimum 5 years of experience in network operations, with at least 2 years in a supervisory or team lead role.
- Relevant certifications / experience of CCNP, ITIL, ISO27001 are preferred.
- Previous experience of leading and coaching a technical team with experience of providing structured feedback.
- Understanding and experience of various network monitoring systems.
- Experience in managing projects related to network upgrades, migrations, and new implementations.
- Ability to cope with changing environment – including adapting to meet emergency business-critical events.
- 25 days annual leave, plus bank holidays
- Life assurance
- Income protection
- 8% matching on our pension scheme
- Bike to work and electric vehicle schemes
- Health cash plan
- Wellbeing and social initiatives
- Opportunity to sign up to the training events via our Access and Bookboon development portal
- Employee referral scheme and Employee Awards
We are committed to equality and diversity and encourage applications from all backgrounds and communities.
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