Client Strategy Lead

3 weeks ago

London, Greater London, United Kingdom Born Social Full time

Account Leadership

As a Client Strategy Lead, you'll guide your team in developing effective strategies and delivering exceptional work for each client. You'll foster a collaborative environment that encourages innovation and drives high-quality results. Your leadership will inspire your account teams to consistently produce Born Social's best work across all areas of delivery.

Account Development

You'll be responsible for cultivating strong relationships with senior clients, building trust and understanding their needs. You'll effectively communicate the value of Born Social's services and create compelling account plans that incorporate client insights, communication strategies, and reporting mechanisms to facilitate growth. Lead pitches, proposals, and scoping for additional work, and educate clients on Born Social's thought leadership content and industry updates.

Project Management

You'll serve as a key point of contact, communicating mid- and long-term business and marketing plans with stakeholders beyond our immediate points of contact. Organize crucial calls, meetings (both team-based and independent), and quarterly reviews. Proactively identify and resolve any delivery or client issues, ensuring smooth project execution. Collaborate with Senior Account Managers to refine workflows and enhance the overall client experience.

Commercial Management

You'll ensure accurate delivery of scope of work (deliverables and timelines) by utilizing time tracking systems. Maintain a focus on high-quality deliverables and timely completion of all deadlines. Proactively address any scope or resourcing challenges, leading new resourcing requests and providing monthly reports on commercial performance.

Who We're Looking For

We seek an experienced professional with 4+ years in a Client Services role within an agency setting. You possess a deep understanding of social-first delivery (strategy, creative, media, and management) and are passionate about driving exceptional client experiences.

You have a proven track record of retaining, developing, and ultimately growing accounts. Your expertise in project management and Client Services principles is evident, and you're adept at mentoring others. You're commercially astute, with experience managing the financial aspects of account work. A background working with global brands, particularly within the financial services sector, would be highly advantageous.

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