Head of Operations Manager

1 month ago

West Midlands, United Kingdom Tracker Recruitment Ltd Full time
Job Title: Head of Operations

Job Summary:

We are seeking an experienced Head of Operations to join our team at Tracker Recruitment Ltd. The successful candidate will be responsible for leading the operational functions of our UK business, ensuring the delivery of Management EBIT from the UK Operational team, and driving the growth and progress of the company in line with our strategy.

Key Responsibilities:

  • Assume full responsibility for all operational functions related to the UK business organisation
  • Delivery of Management EBIT from UK Operational team
  • Be accountable for delivery of all Operational and Finance Metrics and ensure delivery from Branch Management team
  • Delivery of Country GP reporting monthly, and agree Flash figures with Senior Management Team
  • Prepare the annual budgets in collaboration with Finance and Commercial teams, and to held accountable for delivering through P&L and Commercial Management
  • Identify trends within the business, and actively develop solutions for maintaining positive momentum or correcting negative patterns
  • Continually review and streamline working processes to enable best practice with lowest resource/financial impact
  • Work in conjunction with sales in development and retention of all accounts
  • Ensure profitability of accounts is maximised and loss making accounts are challenged and addressed
  • Work with finance department both on payables and receivables to resolve issues
  • Be involved in implementation of new business to ensure correct processes are in place prior to movement of goods to maintain service credibility
  • Conduct face to face meetings with all staff for appraisal process and hold ongoing discussions with open issues
  • Assist on operations in peak times so a requirement to have hands-on working knowledge of multi-modal processes
  • Ensure all customer issues are resolved in a timely and professional manner
  • Establish a training needs schedule and ensure delivery is met
  • Talent Management and Development within existing workforce
  • Negotiate contract rates in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client
  • Perform any other duties not defined in the job description as reasonably requested / expected by the Company

Requirements:

  • Minimum of 10 years' experience in a Multi-site Management position, with a proven track record in Branch and Financial Management
  • Hands-on current experience in air import/export and sea import/export
  • Educated to GCSE standard or equivalent (minimum of 5)
  • Ability and confidence to deal with difficult customers if the need arises
  • Ability to consistently meet deadlines in a timely manner
  • IT literate (ability to utilise MS Office tools such as Word, Excel, etc)
  • Commercial awareness is essential in this role from Key Account involvement to new business sales
  • Knowledge of Cargowise Operating System would be an advantage
  • Effective Time Management skills
  • Effective organisational skills with significant focus on attention to detail
  • Ability to effectively communicate at all levels both internally and with clients

Personal Attributes:

  • Solid communication skills, demonstrable customer experience, financially and customer service driven, positive outlook and self-motivated, ability to motivate all staff at all levels, leader in business
  • Willingness to commit to ongoing personal development, assisted by in-house and external training platforms

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