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Hospitality Service Associate

3 months ago

Charing, United Kingdom The Park Tower Hotel Knightsbridge Full time £24,000

Are you enthusiastic about the Food & Beverage industry and dedicated to delivering outstanding service in a premium environment? The Park Tower Knightsbridge, a Luxury Collection Hotel, presents a remarkable opportunity for a Hospitality Service Associate to become part of our esteemed team.
Please review the details of this opportunity thoroughly before submitting your application.

Responsibilities of the Hospitality Service Associate:

As a vital member of the Food & Beverage department, you will report directly to the Food & Beverage Manager. Your role is to embody the hotel's welcoming spirit and ensure a memorable dining experience for our guests. The personal interactions you foster will be the highlight of their stay, making your contribution essential.

Key Responsibilities Include:

- Crafting beverage orders for guests following precise recipes and measurement standards.
- Opening and serving wine and champagne selections.
- Maintaining cleanliness and organization of the bar, tables, and service areas.
- Preparing fresh garnishes for beverages.
- Ensuring adequate supplies of ice, glassware, and other essentials.
- Transporting supplies to the service area as needed.
- Washing and sanitizing glassware.
- Clearing used items from tables and bar tops and placing them in designated areas.
- Anticipating and communicating supply needs.
- Processing various payment methods accurately.
- Balancing cash at the end of shifts and completing necessary reports.
- Securing all alcoholic beverages and maintaining storage areas.
- Completing end-of-shift duties, including cleaning and restocking.

You will also be responsible for ensuring that guests have access to a well-stocked and maintained mini-bar throughout their stay.

Additional Duties Include:

- Conducting thorough closing procedures, including the proper storage of reusable items and cleaning of all equipment.
- Inspecting the cleanliness and presentation of all dining ware before use.
- Upholding cleanliness in work areas throughout the day, adhering to a clean-as-you-go policy.
- Reporting any accidents or unsafe conditions to management and completing safety training as required.
- Following all company policies and maintaining a professional appearance.
- Engaging with guests warmly and addressing their service needs proactively.
- Communicating effectively with colleagues and maintaining positive working relationships.
- Complying with quality assurance standards and expectations.
- Performing physical tasks such as lifting and moving items weighing up to 10 pounds.
- Executing other reasonable duties as assigned by supervisors.

Ideal Candidate Profile:

The successful candidate will have prior experience in a Food & Beverage role within a luxury hotel or fine dining establishment.

A welcoming demeanor and a genuine passion for service are essential. You should possess excellent communication and presentation skills, be a collaborative team player, and take pride in delivering exceptional service with authenticity. Proficiency in the English language is required. We seek individuals who are confident, adaptable, and willing to take on responsibilities beyond their standard role, contributing positively to our hotel's objectives.

Benefits of Joining Our Team:

  • Access to discounted accommodation across a global network of hotels.
  • Affordable breakfast options during stays at our European locations.
  • Discounts on food and beverages at Marriott International properties.
  • Special offers for friends and family.
  • Generous holiday allowance that increases with service length.
  • Paid breaks and complimentary meals during shifts.
  • Employee Assistance Program for support.
  • Participation in a company pension scheme.
  • Opportunities for wellness and mental health initiatives.
  • Engaging staff events and activities.
  • Recognition awards for service milestones.
  • Comprehensive training and development programs.
  • Unlimited career advancement opportunities.
  • And much more.

Work Environment:

The Park Tower Knightsbridge, part of Marriott International's Luxury Collection, is located in a prestigious area of London, close to iconic landmarks and upscale shopping destinations. Our hotel combines timeless elegance with modern design, offering spacious accommodations with stunning views.

Marriott International is committed to fostering a diverse workforce and maintaining an inclusive culture. We uphold non-discrimination policies and value all individuals regardless of their background.