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Parts Sales Representative

2 months ago

Cardiff, Cardiff, United Kingdom Renault UK Full time
Parts Telesales Advisor Role

Job Summary:

We are seeking a skilled Parts Telesales Advisor to join our Trade Parts Hub in Cardiff. As a key member of our team, you will be responsible for inbound and outbound telesales of branded automotive car and LCV parts, accessories, and consumables to new and existing b2b trade customers, local and regional businesses, and fleet clients.

Key Responsibilities:

  • Achieve sales targets by developing trade accounts and up-selling opportunities by phone and email
  • Sustain 98% or higher calls answered, ensuring accuracy of all orders
  • Make courtesy calls to customers before delivery van cut-off times
  • Ensure customer orders are issued to the correct van routes
  • Deliver top-quality customer service at all times
  • Cover the click-and-collect counter and assist with quarterly stock takes, warehouse, and logistics tasks

Requirements:

We are looking for candidates with experience in parts telesales, ideally involving business-to-business, trade car and van parts, TPS, or motor factor supply to fleet clientele. Ideal candidates will have excellent communication skills, be able to organize themselves effectively while working under pressure, and be highly customer-focused.

Working Hours:

The working hours are Monday to Friday 8:30am to 5pm with 30-min lunch break, plus 1-in-3 Saturday mornings, 8:30am to 12:30pm.

Benefits:

We offer a basic salary of £29,979 pa, comprising £28,500 pa for weekday work plus £1,479 pa for the Saturday morning overtime, which is paid at time-and-a-half. The monthly bonus allows earnings up to or in excess of £32,775 per annum. Benefits include 25 days holiday + 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months' service, share incentive scheme, and superb career opportunities Group-wide.

How to Apply:

**CLICK HERE to apply for the Parts Telesales Advisor role at Renault Cardiff. You will be directed to our secure recruitment platform.**