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Customer Service Specialist
2 months ago
Motus Truck & Van is thrilled to present an exceptional opportunity for a dedicated and customer-focused Customer Service Specialist to become part of our dynamic team.
Are you equipped with the following?
- Experience in a service-oriented environment?
- Familiarity with high-volume operations?
- A collaborative spirit?
If your responses are YES, you might be the ideal candidate we seek
Key Responsibilities:
- Welcome clients warmly to our service area
- Engage with customer inquiries and meticulously record their vehicle concerns
- Apply your technical knowledge to evaluate vehicle issues and suggest necessary repairs or maintenance
- Provide precise estimates regarding repair costs and timelines
- Promote additional services or products that could enhance the customer's vehicle
- Collaborate with technicians to ensure prompt repair completion
- Keep clients updated on their vehicle's repair status
- Process transactions and maintain accurate financial records
Work Schedule & Compensation:
Standard working hours are Monday to Friday:
- Week 1: 7.00am - 4.00pm
- Week 2: 8:30am - 5:30pm
- Week 3: 10.00am - 7.00pm
- 1 in 4 Saturdays: 7am - 1pm
Salary ranges from £27,500 - £30,000 annually, plus a company performance bonus.
Candidate Profile:
The successful applicant will possess:
- A proactive and positive attitude
- The ability to deliver high-quality work
- A team-oriented mindset
- An understanding of Health and Safety regulations
- Prior experience in a customer service role, ideally within the automotive industry
- Strong skills in upselling and effectively communicating the benefits of additional services
- Solid mechanical knowledge to accurately diagnose vehicle problems and recommend suitable solutions
- Experience in handling financial transactions and maintaining accurate records
- Outstanding customer service abilities with a knack for building rapport
Benefits of Joining Us:
Upon joining Motus Truck & Van, you will enjoy a comprehensive benefits package, including:
- 30 days of annual leave (including Bank Holidays), increasing with tenure
- Auto-enrollment Pension Scheme with employer contributions
- Discounted medical insurance options
- Opportunities for career advancement
- Referral bonuses for introducing new talent
- Discounted leisure activities for family and friends
- Retail discounts for shopping and dining
- Salary Finance options
- Family & Friends Discounted Vehicle Scheme
- Access to on-site Mental Health First Aiders
- Discounted Healthcare options
- Life Assurance at twice the basic salary
- Engagement initiatives within the workplace
- Uniform provision
At Motus Truck & Van, we take pride in employing passionate individuals who are dedicated to their roles. We understand that each person has unique needs and aspirations, and we aim to support your career journey.
We encourage applications from all individuals, particularly those who may feel underrepresented in the workforce. Our commitment to inclusivity ensures that every candidate is evaluated based on their skills and experience.
Motus Truck & Van is an Equal Opportunities Employer, dedicated to treating all applications fairly and equally.
For further insights into why joining the Motus Truck & Van team is a fantastic career move, please reach out to us.
