Audit Services Coordinator
3 weeks ago
We are seeking a highly skilled and experienced Customer Service Support Officer to join our team at Alcumus. As a key member of our Audit Services team, you will play a critical role in ensuring the smooth operation of our desktop assessments and providing exceptional customer service to our clients.
Key Responsibilities- Support the Audit Services team in the completion of desktop assessments of registered customers' accreditation documentation.
- Provide technical support via phone and email to customers, ensuring a first-class customer experience.
- Work across our SafeContractor product, which provides UKAS accredited, contractor accreditation services to the contractor market.
- Collate and verify customer information to ensure compliance with health and safety, equal opportunities, diversity, and environmental management practices.
- Provide feedback to customers and collate any missing required information for the pre-audit checks.
- Support customers with areas of improvement where more information is needed to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers, with full training provided.
- Customer service and administrative experience, with a strong attention to detail.
- Ability to demonstrate consistency in applying quality processes and standards.
- Ability to identify discrepancies and provide solutions.
- Confidence in handling customer enquiries via telephone and email.
- Good standard of written English.
- Ability to work well within a team setting and towards a common objective.
- A hybrid workplace policy, with a balance of remote and office work.
- Enhanced parental leave.
- Generous annual leave.
- Achievable bonus.
- Healthcare plan.
- Annual Giving Day – an extra day to give back to yourself or your community.
- Cycle-to-work Scheme.
- Pension scheme with employer contributions.
- Life Assurance – 3X base salary.
- Rewards Program – access to discounts and cashback.
At Alcumus, we are committed to creating a better working world by building a global network of responsible buyers and suppliers. We believe in people having transferable and soft skills, and we want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success.
We are proudly an equal-opportunity employer, committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
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