Data and Communications Manager

7 days ago

Bridgwater, Somerset, United Kingdom SHAL HOUSING LIMITED Full time
About the Role

We are seeking a highly skilled and experienced Data and Communications Manager to join our team at SHAL HOUSING LIMITED. As a key member of our organization, you will play a critical role in ensuring that we have the data needed to support strategic decision making, operational delivery, governance, training and development, and effective communication to all our stakeholders.

Key Responsibilities
  • Take the strategic lead in ensuring that SHAL has the data needed to support strategic decision making, operational delivery, governance, training and development, and effective communication to all our stakeholders.
  • Lead on the analysis and resolution of gaps in systems and processes to continually develop the business capacity to deliver SHAL's strategic mission and organizational purpose.
  • Lead on maintaining, analyzing, integrating, and communicating performance, service, stock, tenant, and governance data in a way that provides insight to drive continual improvement, prevent problems, understand diversity, and drives value for money.
  • Support Operational Managers and the Executive by ensuring data collection management and maintenance systems are used effectively throughout SHAL and relevant and timely communication is planned and implemented.
  • Manage business improvement projects evidenced by tenants and stock survey results, the analysis of our stock and tenant data, and the skills gaps identified within our SHAL team as we meet the current and future challenges.
  • Manage the procurement and maintenance of software and IT systems currently in use and ensure that these are kept under review, making sure they are aligned with emerging priorities and business needs.
  • Lead on the development of SHAL colleagues and board members across the business to maximize digital and IT capacity.
  • Develop with our suppliers and colleagues full system integration, including digital applications and communications to improve service delivery.
  • Lead the co-creation of a communication and information strategy with Board members, colleagues, tenants, and partners that demonstrates the value that SHAL brings to the communities we serve and enhances dialogue, mutual trust, partnership working, and celebrates the diversity of our team, our communities, and our work.
Person Specification

We are looking for a candidate with the following skills and experience:

  • Knowledge of data collection, management, and insight generation.
  • Knowledge of the regulatory environment in which SHAL works.
  • Knowledge of Information Systems, smart technology, CRM Systems.
  • Able to use and manage data and create reports with clear recommendations using relevant software.
  • Skilled at getting the best out of people and making them feel able and willing to contribute while challenging them to improve how they work.
  • Experience of working with customers to obtain feedback that has led to service improvements.
  • Methodical, attention to detail, thorough, and able to prioritize and organize own and others' work with little supervision.
  • Experience of managing systems and documents to support service delivery.
  • Skilled in the use of social media to communicate brand and purpose.
  • Good administrative skills.
  • Ability to work well with others.
  • Flexible and open to change.
  • Patient and calm in stressful situations.
  • Excellent written and verbal communication skills.
What We Offer

We offer a competitive package that includes:

  • 33 days annual leave pro-rata (including public holidays).
  • Trust-based hybrid working.
  • Generous Pension.
  • Life Cover.
  • Critical Illness Cover.
  • Free DBS.
  • Workplace pension scheme.
  • Regular support from your line manager and colleagues.
  • Commitment to health and wellbeing.
  • Ongoing professional development.
  • Friendly and supportive team environment.
  • Mileage paid for car usage.

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