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Patient Access Officer
2 months ago
Unlock a Rewarding Career in Patient Access
We're seeking a highly skilled Patient Access Officer to join our team at London Bridge Hospital. As a key member of our Patient Access department, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities:
- Provide a warm and welcoming greeting to patients and visitors, setting the tone for a positive experience.
- Communicate effectively with internal and external stakeholders, ensuring accurate and timely information exchange.
- Maintain accurate and up-to-date information on our hospital database, ensuring seamless patient journeys.
- Pre-register or register patients onto our databases, ensuring all necessary documentation is complete and accurate.
- Respond promptly to patient and third-party queries, providing clear and concise information.
- Manage patient waiting areas, ensuring a smooth and efficient service.
- Coordinate and facilitate patient bookings, ensuring all necessary arrangements are made.
What We're Looking For:
- Previous administrative experience in a client-facing role.
- Excellent customer care skills, with a focus on delivering a 5-star service.
- Accuracy and attention to detail, with a focus on maintaining high-quality records.
- Computer literacy, including Microsoft Office – Excel.
- Excellent verbal and written communication skills, with the ability to communicate effectively with patients and colleagues.
Why Choose London Bridge Hospital?
As a leading healthcare provider, we offer a range of benefits and opportunities for career progression. Our commitment to employee wellbeing and development ensures that you'll have the support and resources you need to succeed in your role.
Benefits Include:
- 25 days holiday per year, increasing with service.
- Private healthcare insurance for treatment at our leading hospitals.
- Private pension contribution, increasing with length of service.
- Season ticket loan and cycle to work scheme.
- Group life assurance from day one.
- Critical illness cover.
- Enhanced maternity and paternity pay.
- Corporate staff discount for all facilities, including maternity packages.
- Comprehensive range of flexible health, protection, and lifestyle benefits.
- Discounts with over 800 major retailers.
Diversity and Inclusion:
We're committed to creating an inclusive environment where everyone can thrive. Our approach to diversity, equity, inclusion, and belonging ensures that you'll feel valued and supported in your role.
