Technical Operations Assistant

6 days ago

Cardiff, Cardiff, United Kingdom Sadler Recruitment Full time £23,000 - £28,000

Job Description Role:

IT and Facilities Technician


Location:

Cardiff Bay (hybrid work arrangement)


An IT and Facilities Technician is a vital role in providing technical and physical infrastructure support to our client, a leading software company.

This hybrid role combines responsibilities from IT support and facilities management, which can vary depending on the organisation's size and specific needs.

The IT and Facilities Technician role is ideal for someone who enjoys working and learning technology and has a practical approach to maintaining a physical workspace.

This may suit an experienced candidate, a recent graduate, or someone looking for a new challenge with the required attitude and skillset.

Key Responsibilities:

  • Providing technical support to employees, including helpdesk duties
  • Training staff on software and hardware usage
  • Managing user accounts, permissions, and access controls
  • Performing regular data backups and ensuring data security
  • Assisting with disaster recovery planning

Facilities Management:

  • Overseeing the maintenance of the physical workplace, including HVAC, electrical, plumbing, and lighting systems
  • Coordinating repairs and ensuring that the facility complies with safety regulations
  • Managing building access, security systems, and surveillance

Requirements:

  • An all-round technical background in IT support
  • Confidence and a desire to provide assistance in office repairs and facilities management needs
  • Ability to perform minor repairs and maintenance tasks
  • IT-related qualifications (CompTIA, MS Certifications, Degree)
  • Working knowledge of cloud technologies (Azure and AWS)
  • Familiarity with basic principles of Cyber security and data privacy

Benefits:

  • ~25 days holiday + option to buy
  • ~ Private Healthcare
  • ~ Very generous pension
  • ~ Homeworking + 2-3 days in the office in Cardiff
  • ~ Cycle to work scheme
  • ~ Employee Assistance Programme

About Sadler Recruitment:

We are a leading recruitment agency dedicated to providing exceptional service to our clients and candidates.

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