Security Operations Coordinator

8 hours ago


Heywood, Manchester, United Kingdom SER (Staffing) Ltd Full time
Job Title: Security Service Desk Coordinator

We are seeking an experienced Security Service Desk Coordinator to join our team at SER (Staffing) Ltd. As a key player in our close-knit team, you will be responsible for coordinating visits, call-outs, repairs, and remedial work for our engineers.

Key Responsibilities:
  • Manage the service delivery process, ensuring timely and efficient resolution of customer issues.
  • Coordinate with engineers to schedule visits and resolve technical issues.
  • Develop and maintain strong relationships with customers, providing exceptional communication and customer service.
  • Process invoices and reports, ensuring accuracy and timeliness.
  • Collaborate with the team to achieve service delivery targets and improve overall service quality.
Requirements:
  • Administration experience within fire and security.
  • Exceptional communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Desire to progress and build out your own team within the service coordinator role.
  • Experience with invoicing and report writing is an advantage.
  • Valid driving license and own vehicle required for daily commute to Heywood.

We offer a competitive salary, 25 days' holiday, company pension, and a progression pathway to grow your career with us.



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