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Sales Support Coordinator

2 months ago

London, Greater London, United Kingdom Westfield Health Full time

Sales Support Coordinator

Location Hybrid

Opportunity Full Time, Permanent

The Sales Support Coordinator plays a crucial role within the Sales Division, delivering exceptional administrative assistance to both our Sales Team and corporate clients.

At Westfield Health, we are committed to enhancing the quality of life for our customers. The Sales Support Coordinator contributes to this mission by ensuring that our clients and Health & Wellbeing consultants receive comprehensive support throughout the sales journey, fostering strong and progressive relationships.

We are proud to be an inclusive employer and encourage applications from individuals of diverse backgrounds and experiences.

We are a Disability Confident Committed employer, and if this applies to you, please indicate your status when prompted.

Role Overview

The Sales Support Coordinator is integral to delivering top-tier administrative support to our Sales Team and corporate clients.

Key Responsibilities:

  • Actively promote Westfield Health and Wellbeing offerings
  • Prepare detailed quotations upon request, collaborating with the Health and Wellbeing consultant and the client
  • Facilitate the onboarding of corporate accounts to ensure a seamless customer experience
  • Address customer inquiries via phone and email, coordinating with internal teams

We seek candidates who possess the requisite experience and skill set, ideally gained in a support and customer service context, with knowledge of health & wellbeing products and familiarity with FCA regulations.

Candidate Profile:

Education and Qualifications

  • Maths and English GCSE at grade C or above or equivalent

Experience

  • Proven experience in an administrative support role within a sales context
  • Experience engaging with corporate clients and commercial stakeholders
  • Skilled in cultivating strong, trusted relationships with a diverse clientele and colleagues
  • Proficient in delivering exceptional internal and external customer service

Skills

  • Proficient in IT, including office software and remote communication platforms (MS Teams/Zoom)
  • Strong verbal and written communication skills
  • Excellent organizational abilities with a proactive approach to managing multiple inquiries
  • Attention to detail, capable of providing and conveying comprehensive product and management information
  • Adaptable and positive attitude towards change, with a passion for customer service and achieving results
  • Accountable for personal performance and professional development
  • A collaborative team player who thrives in a team-oriented environment
  • Energetic and self-motivated, with a commitment to excellence and continuous improvement

The Westfield Philosophy

We are dedicated to inspiring and empowering our colleagues to reach their full potential. Our people are our greatest asset, and by recruiting individuals who embody our values, we aim to deliver an outstanding experience for both our colleagues and customers. Our commitment to fostering a workplace where employees feel valued, heard, and supported is reflected in our achievement of the prestigious Investors in People Gold accreditation.

Our co-created values represent the 'way we conduct ourselves'. The Sales Support Coordinator is expected to exemplify these values in all aspects of their work.

  • We care
  • We collaborate
  • We innovate
  • We take ownership

Life at Westfield

Westfield Health provides numerous benefits as part of our employment package. We believe that treating our colleagues well leads to a positive work environment, resulting in satisfied customers.

Maintain your health and wellness with access to personal Health Cash Plan and Private Medical Insurance. Rest assured that your essential healthcare needs are covered.

Take advantage of our comprehensive internal wellbeing program, including free access to our Active Space, which features onsite gym facilities, on-demand classes, and resources available through our Wellbeing app. Utilize our Wellbeing Room and participate in Yoga and Pilates classes to relax and recharge.

Our annual bonus scheme acknowledges the collective efforts of our team. We offer flexible working arrangements to help balance your professional and personal life, along with incremental annual leave and service awards after five years of service.

Interested in Joining Us?

The selection process will include a Competency Based Interview, where candidates will be asked to provide specific examples demonstrating the Skills and Values we seek for this role.

If you believe you possess the skills and values necessary for this position, we encourage you to submit your CV along with details of your relevant experience.

We look forward to meeting you