Fleet Management Specialist

22 hours ago


Jarrow, South Tyneside, United Kingdom Counter Terrorism Policing Full time £25,813
Service Operations Coordinator

Join our team at Counter Terrorism Policing as a Service Operations Coordinator, where you will play a vital role in supporting the recovery, repair, and maintenance of our fleet.

About the Role

This is an exciting opportunity to be part of a team that equips and supports our officers and staff to keep London safe. As a Service Operations Coordinator, you will be the first point of contact to our customers across the Met relating to the recovery, repair, and maintenance of our fleet.

You will work in a dedicated 24/7 contact centre, utilising systems to maintain accurate data and liaising with external agencies and contractors. Your flexibility and ability to work at pace will be fundamental in supporting emergency operations.

Key Responsibilities
  • Collaborate with internal and external stakeholders to efficiently allocate and manage work through the mobile network, in-house workshops, and outsourced contractors.
  • Identify and manage potential compliance risks within the customer fleet.
  • Support and contribute to achieving contact centre targets and working within service level agreements.
  • Support colleagues with tasks that may be outside of role on an ad hoc basis to maintain contact centre performance.
What We Offer

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. As a Service Operations Coordinator, you will enjoy collaborating with others and have a talent for communicating clearly and succinctly.

You will be part of a team that is working towards the Met's mission of More Trust, Less Crime and High Standards, and will be supported in your role to make decisions and behave in line with our values.

This is a busy environment, and your ability to work at pace and adapt to changing circumstances will be essential. You will also have the opportunity to contribute to the acceleration of decarbonisation to achieve Net Zero Carbon status by 2030.

We are radically changing the fleet to deliver high-quality policing services in a more efficient and cost-effective way as we transition away from a reliance on petrol and diesel.

The Met's fleet of 5000 vehicles, 1000 pedal cycles, and 25 marine vessels are all important physical assets that enable our officers and staff to carry out their jobs.

The fleet consists of response cars, protected public order carriers, motorcycles, armed response cars, pursuit cars, prisoner transport vans, plant equipment, and more.

Create and manage jobs on the internal fleet management system.



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