Workshop Operations Manager
2 weeks ago
About the Role:
The Recruitment Solution (London) Ltd is seeking a highly skilled and experienced Workshop Controller to join our team. As a Workshop Controller, you will play a crucial role in ensuring the smooth operation of our dealership's service department.
Key Responsibilities:
- Supervise and Motivate Workshop Staff: Lead and manage a team of skilled technicians and support staff to ensure they are working efficiently and effectively.
- Maximize Workshop Efficiency: Develop and implement strategies to optimize workshop productivity, minimize downtime, and improve customer satisfaction.
- Ensure Accurate Updating of the DMS: Maintain the dealership's computerized maintenance system (DMS) to ensure accurate and up-to-date records of vehicle maintenance and repairs.
- Identify Potential Warranty Claims: Work closely with the service manager to identify potential warranty claims and ensure that all necessary documentation is completed accurately and on time.
- Coordinate with the Parts Department: Collaborate with the parts department to ensure that all necessary parts are ordered and delivered in a timely manner.
- Complete Job Cards and Conduct Performance Reviews: Complete job cards accurately and on time, and conduct regular performance reviews with workshop staff to ensure they are meeting their performance targets.
Requirements:
- Previous Experience: A minimum of 2 years' experience in a main dealer environment, with a proven track record of success in a workshop controller or similar role.
- Knowledge and Skills: Strong knowledge of workshop controller operations, management and training techniques, and health and safety policies.
- Personal Qualities: Self-motivated, with excellent time management skills and the ability to work effectively in a fast-paced environment.
What We Offer:
- Competitive Salary: A competitive salary package, including a generous annual leave allowance and opportunities for career progression.
- Training and Development: Access to comprehensive training and development programs, including manufacturer training and EV electrical training.
- Benefits: A range of benefits, including pension scheme, comprehensive tool insurance program, and online rewards platform.
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