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Accommodation Office Team Leader

2 months ago

South Shields, South Tyneside, United Kingdom greene king Full time
Team Leader - Accommodation Office

As a Team Leader in our Accommodation Office, you will play a key role in ensuring the smooth operation of our hospitality services. You will be responsible for leading by example, providing guidance and support to your team, and ensuring that every customer receives a warm welcome and a memorable experience.

Key Responsibilities:
  • Lead and motivate your team to deliver exceptional customer service
  • Deputise for the management team and resolve any issues that arise in their absence
  • Help organise and coordinate the team during a busy shift, ensuring everything runs like clockwork
  • Ensure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible
What We're Looking For:
  • A great eye for detail, ensuring every pint is poured to perfection
  • A positive can-do attitude and a real team player
  • An ability to think on your feet and adapt to whatever challenges arise during a busy shift
  • A role model for the team, demonstrating excellent service skills and a warm welcome for every customer

Previous experience in a supervisory role in the hospitality industry is required. If you have a passion for delivering exceptional customer service and leading a team, we would love to hear from you.