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Volunteer Services Coordinator
2 months ago
Position Overview
The Volunteer Services Coordinator will oversee the enhancement and sustainability of the Volunteer Services, focusing on expanding the volunteer base within the organization.
Key Responsibilities
The ideal candidate will spearhead the formulation and execution of the Volunteer Services strategy, which includes:
- Recruitment and onboarding of volunteers.
- Facilitating necessary training programs.
- Managing and deploying volunteers through effective leadership of the Volunteer Services Team.
Additionally, the role involves:
- Fostering internal and external partnerships with colleagues, community organizations, and educational institutions to optimize collaborative opportunities.
- Driving innovative projects that establish effective volunteer systems, programs, and roles.
- Conducting evaluations and analyses to assess the success of these initiatives.
About Our Organization
At Lewisham and Greenwich NHS Trust, our workforce is our most valuable resource. A supportive and positive work environment enhances our ability to serve our patients effectively. Our commitment to Equality, Diversity & Inclusion (EDI) is integral to fostering an engaged workforce. We have established various staff networks and a dedicated EDI Team, along with numerous programs aimed at achieving our five key aspirations:
- Enhancing representation of diverse groups at senior levels.
- Expanding access and employability opportunities.
- Improving the experiences of staff with disabilities.
- Increasing EDI literacy and confidence through training.
- Integrating equalities into all aspects of our operations.
Job Duties
Core Responsibilities:
- Oversee the daily operational management of the Volunteer Services across various locations.
- Supervise the Volunteer Services department staff and provide support to the volunteer team.
- Lead the proactive development of innovative volunteer services that align with organizational goals.
- Provide strategic direction for the Volunteer Services to meet Trust and Directorate objectives.
- Deliver exceptional support and service to volunteers and staff managing those volunteers.
- Collaborate with host departments to ensure effective management and support of volunteers.
- Establish a robust volunteer infrastructure, including recruitment processes, security checks, database management, and training programs.
- Prepare reports for relevant committees to update on volunteer service initiatives.
- Enhance the program of events and activities that showcase the value placed on volunteers.
For a comprehensive list of responsibilities, please refer to the detailed job description document for the Volunteer Services Coordinator role.
Qualifications
Essential:
- Postgraduate qualification or equivalent experience.
Experience and Knowledge
Essential:
- In-depth understanding of volunteer engagement and management within a healthcare context.
- Proven track record in delivering high-quality customer service.
- Creative vision for utilizing volunteers effectively.
- Experience in the NHS acute sector.
- Ability to build positive relationships with colleagues and volunteers.
- Management experience equivalent to a band 7 role in the NHS.
- Familiarity with community groups and patient-centered charitable organizations.
- Methodical problem-solving skills and adaptability to changing needs.
Desirable:
- Experience in volunteer management.
- Training and development experience.
- Background in community health or social care services.
- Event coordination and management experience.
Skills
Essential:
- Exceptional communication and interpersonal abilities.
- Strong IT proficiency, including database management and report writing.
- Ability to work under pressure and prioritize effectively.
- Influencing and negotiation skills.
- Effective team collaboration.
- Presentation skills for diverse audiences.
- Capability to motivate volunteers from varied backgrounds.
- Conflict resolution skills and willingness to provide support to volunteers.
