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Centre Manager

2 months ago


Tyne and Wear, United Kingdom Halfords Full time
About the Role

We're seeking a highly skilled Centre Manager to lead our Sunderland centre to success. As a key member of our team, you'll be responsible for driving business growth, delivering exceptional customer experiences, and leading a team of skilled technicians and customer service advisors.

Key Responsibilities
  • Lead a team of 11 to deliver a seamless service to customers
  • Maximise profit and minimise loss through effective management
  • Optimise workforce scheduling to meet customer demand
  • Analyse customer metrics and centre performance data to drive sales margin and profit targets
  • Develop colleagues through delivery of technical training and coaching
  • Meet compliance standards across Health and Safety and quality
Requirements
  • Experience of exceeding customer metrics targets through effective management
  • Experience of delivering coaching/training in the moment to colleagues
  • Management experience, including managing capability and performance
  • Experience of developing colleagues through delivery of technical training
  • Track record of success in delivering against sales targets
  • Experience of meeting compliance standards across Health and Safety and quality
  • Excellent communication skills, verbally and in writing
  • Experience of labour force scheduling, with proven time management skills
  • IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint
  • Current full valid driving licence
What We Offer
  • 25% off most of our products in Halfords Retail stores and online
  • Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • At least 25% colleague discount at Tredz
  • Life assurance
  • Uniform
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Cycle2Work scheme
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
About Us

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.