Centre Manager

3 weeks ago


Tyne and Wear, United Kingdom Halfords Full time

About the Role:

We're seeking a highly skilled Centre Manager to lead our Sunderland centre to success. As a key member of our team, you'll be responsible for driving the centre's performance, ensuring excellent customer experiences, and delivering against sales targets.

Key Responsibilities:

  • Lead a team of 11 skilled technicians and customer service advisors to deliver a seamless service.
  • Optimise workforce scheduling to meet customer demand and maximise centre capacity.
  • Analyse customer metrics and centre performance data to drive sales growth and profit.
  • Develop and implement strategies to exceed customer metrics targets and sales targets.
  • Ensure compliance with health and safety and quality standards.

What We Offer:

  • A competitive salary of £35,000 - £41,000 per annum.
  • An average uncapped bonus of £10,800 per year.
  • A 5-day working week.
  • Opportunities for career development and progression.
  • A range of benefits, including 25% off most products in Halfords Retail stores and online.

Requirements:

  • Proven track record of achieving success with teams and delivering excellent customer experiences.
  • Experience of managing capability and performance, including labour force scheduling and time management.
  • Excellent communication and IT skills, with experience of using Microsoft packages.
  • A current full valid driving licence.

About Us:

Halfords is the UK's leading retailer of motoring and cycling products and services. We're committed to providing excellent customer experiences and delivering against our sales targets. If you're a motivated and experienced Centre Manager looking for a new challenge, we'd love to hear from you.


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