Centre Manager
3 weeks ago
About the Role:
We're seeking a highly skilled Centre Manager to lead our Sunderland centre to success. As a key member of our team, you'll be responsible for driving the centre's performance, ensuring excellent customer experiences, and delivering against sales targets.
Key Responsibilities:
- Lead a team of 11 skilled technicians and customer service advisors to deliver a seamless service.
- Optimise workforce scheduling to meet customer demand and maximise centre capacity.
- Analyse customer metrics and centre performance data to drive sales growth and profit.
- Develop and implement strategies to exceed customer metrics targets and sales targets.
- Ensure compliance with health and safety and quality standards.
What We Offer:
- A competitive salary of £35,000 - £41,000 per annum.
- An average uncapped bonus of £10,800 per year.
- A 5-day working week.
- Opportunities for career development and progression.
- A range of benefits, including 25% off most products in Halfords Retail stores and online.
Requirements:
- Proven track record of achieving success with teams and delivering excellent customer experiences.
- Experience of managing capability and performance, including labour force scheduling and time management.
- Excellent communication and IT skills, with experience of using Microsoft packages.
- A current full valid driving licence.
About Us:
Halfords is the UK's leading retailer of motoring and cycling products and services. We're committed to providing excellent customer experiences and delivering against our sales targets. If you're a motivated and experienced Centre Manager looking for a new challenge, we'd love to hear from you.
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