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Scheduler - Operations Coordinator

2 months ago

Nottingham, Nottingham, United Kingdom 4Way Recruitment Full time

Job Summary:

We are seeking an experienced Scheduler to join our team at 4Way Recruitment. As a Scheduler, you will play a crucial role in ensuring the smooth operation of our field-based colleagues, including engineers.

Main Responsibilities:

  • Attend meetings with key clients to enhance internal and external working relationships.
  • Complete a daily checklist, maintaining an audit trail of activities and reporting back to the Scheduling Supervisor.
  • Monitor engineer activity, ensuring early dispatch and attendance of jobs, and maintaining regular communication throughout the day.
  • Build and maintain strong working relationships with engineers.
  • Add clear notes to our scheduling system.
  • Update client portals and helpdesks in line with specific account instructions.
  • Respond to customer inquiries in a timely manner.
  • Process and manage email and phone messages within service level agreements.
  • Develop a strong understanding of geographical regions and engineer coverage.
  • Schedule work within designated areas, adhering to service level agreements using our scheduling software.
  • Book works with sites in accordance with customer and site requirements.
  • Process orders to ensure timely completion of work.
  • Proactively manage workload and ensure areas are clear of jobs at the end of each shift.

Requirements:

  • At least 2 years' experience in scheduling, planning, or coordinating roles.
  • Experience in scheduling field-based colleagues, such as engineers.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and organized individual with a passion for scheduling and planning, we encourage you to apply.