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Patient Services Coordinator

3 months ago

Melksham, Wiltshire, United Kingdom Spa Medical Centre Full time

Job Overview

Application Instructions

Spa Medical Centre is in search of a dedicated, compassionate, and proactive Patient Services Coordinator to enhance our team. The ideal candidate will possess prior experience in customer service and demonstrate exceptional organizational and communication abilities, along with proficiency in Microsoft Office applications. A collaborative spirit and the capacity to engage with personnel across various levels are essential. A strong dedication to ongoing personal and professional growth is vital for this position.

This role is part-time, requiring 20-25 hours weekly, with shifts scheduled between 07:45 and 20:00. The typical end time is 18:30, with occasional extensions until 20:00.

We provide a competitive NHS pension scheme, staff uniforms, and five weeks of annual leave in addition to public holidays.

Primary Responsibilities

The Patient Services Coordinator serves as the initial point of contact for our patients and service users, necessitating outstanding customer service skills to warmly welcome individuals to the Practice. Responsibilities include:

  • Answering phone calls and making outgoing calls
  • Scheduling and modifying appointments
  • Addressing inquiries at the front desk
  • Performing various administrative tasks as needed

For further details, please refer to the complete job description.

About Spa Medical Centre

Spa Medical Centre is a well-established training practice committed to serving a growing patient population of 15,000. Our mission is to deliver the highest standard of care to the community. We pride ourselves on being friendly and professional, working collaboratively with our patients to achieve optimal health outcomes. Our ethos of care extends to our staff, as we strive to create a supportive and rewarding workplace.

Key Duties

Responsibilities include:

  • Greeting patients and service users as they arrive
  • Directing patients, caregivers, and visitors to the appropriate services or teams
  • Ensuring timely and professional responses to phone inquiries
  • Managing appointment scheduling in person
  • Maintaining the 'Patient Contact List' in line with practice policies
  • Assisting patients with the registration process
  • Providing information on the complaints procedure
  • Upholding patient confidentiality and dignity at all times
  • Relaying patient requests to the appropriate department or team member
  • Acting with professionalism and adhering to ethical standards

Additional Responsibilities

  • Updating patient medical records with relevant information
  • Maintaining a clean and professional working environment while complying with GDPR regulations
  • Accepting specimen samples from patients
  • Receiving deliveries addressed to the Practice
  • Keeping accurate patient records, including documenting events and requests

This list of duties is not exhaustive and may be adjusted as necessary.

Candidate Profile

Qualifications

Essential

  • GCSE Grade C or above in both English and Maths

Desirable

  • A-level qualifications
  • IT certifications such as CLAIT or ECDL

Experience

Essential

  • Over one year of experience in a customer service role
  • Experience in handling telephone inquiries
  • Ability to work collaboratively within a team
  • Capability to work independently

Desirable

  • Three years of experience in a customer-focused role
  • Familiarity with General Practice or Primary Care settings
  • Experience in managing complaints and challenging situations

Knowledge and Skills

Essential

  • Proficiency in Microsoft Word
  • Strong command of the English language for effective communication
  • Attention to detail in application forms with no spelling errors
  • Ability to communicate and listen effectively to all stakeholders

Desirable

  • Proficiency in Microsoft Excel and Outlook
  • Familiarity with clinical computer systems like SystemOne (TPP)
  • Understanding of medical terminology
  • Excellent organizational skills with the ability to prioritize tasks
  • Flexible and adaptable approach
  • Calm and professional demeanor