Experienced Dealer

4 weeks ago

London, Greater London, United Kingdom Grosvenor Casinos Full time
About the Role

We are seeking an experienced dealer to join our team at Grosvenor Casino, The Barracuda. As a key member of our gaming floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless gaming experience for our patrons.

You will be responsible for acknowledging and welcoming customers, explaining the games and payouts, and connecting with first-time customers to ensure they feel welcome and valued. You will also be expected to follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor.

In addition to your customer-facing skills, you will be responsible for being aware of and prioritizing safer gambling practices, looking out for signs of problem gambling and informing a manager as needed.



What You'll Get

As a valued team member, you'll receive a competitive salary, a generous 1000 joining bonus*, a share of uncapped tips, premium pay allowance after midnight, and a whopping 50% off food and soft drinks across all Grosvenor and Mecca venues.

Our comprehensive induction program will ensure you are well-prepared for your role, and you'll have the opportunity to learn and grow with the guidance of experienced industry professionals. You'll also be involved in exciting project work that will allow you to make a meaningful impact on our business.

At Grosvenor, we're committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services.



What We're Looking For

We're looking for a skilled and experienced dealer who is passionate about delivering exceptional customer service and ensuring a seamless gaming experience. You will be a team player who is able to work well under pressure and prioritize safer gambling practices.

You will have excellent communication and interpersonal skills, and be able to connect with customers from diverse backgrounds. You will also be able to work flexibly and be available to work a variety of shifts, including evenings and weekends.

If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we'd love to hear from you

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