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IT Service Delivery Manager

2 months ago

Greater Manchester, United Kingdom Talentbank Technology Partners Full time
Job Opportunity: IT Service Delivery Manager

Talentbank Technology Partners is seeking an experienced IT Service Delivery Manager to join our team in Wigan. As a key member of our IT Support Team, you will be responsible for ensuring the efficient delivery of services to our clients.

Key Responsibilities:

  • Client Relationship Management: Develop and maintain strong relationships with clients to ensure they receive a high-quality service.
  • Service Quality Assurance: Oversee the quality of services to ensure they meet established standards.
  • Service Improvement: Identify opportunities for efficiency or service improvement, focusing on cost reduction without compromising quality.
  • Performance Monitoring: Monitor the performance of Service Teams and track KPIs to ensure effective delivery.
  • Problem Resolution: Work closely with clients to identify and address potential problems proactively.

Requirements:

  • Proven experience working as an IT Service Delivery Manager in a multi-client role.
  • Excellent knowledge of service and application delivery.
  • Experience with ITIL processes and service delivery software.
  • Good understanding of Project Management principles.

About Us:

Talentbank Technology Partners is a leading technology recruitment agency, dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.