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Patient Relations Manager
3 months ago
Position Overview
At Somerset NHS Foundation Trust, our commitment lies in delivering exceptional care and support to our patients and their families. We are seeking a Patient Relations Manager to become an integral part of our vibrant team, playing a vital role in upholding and improving our service standards.
Our team is dedicated to ensuring that the voices of patients and caregivers are central to our operations. In this role, you will be a key member of the Patient Experience and Engagement Team, focused on ensuring that patient feedback shapes the care provided by the Trust.
Key Responsibilities
As the Patient Relations Manager, you will oversee the formal complaints process within the Trust, ensuring compassionate interactions with patients and their significant others. Your responsibilities will include ensuring that all complaints are addressed efficiently, with empathy, and in accordance with NHS regulations.
Supported by your team, you will manage the complete lifecycle of complaints, from initial receipt to resolution, collaborating closely with both clinical and non-clinical teams to guarantee a prompt and satisfactory resolution.
You will work in partnership with the Patient Experience and Engagement Data Lead and the Head of Patient Experience to significantly contribute to the development of the patient experience function, aiding service groups in the implementation of the Patient Experience and Engagement Strategy.
If you are dedicated to enhancing patient care and possess the skills and experience we seek, we encourage you to consider this opportunity.
About Our Organization
The NHS provides a comprehensive range of benefits, including flexible working arrangements, pension contributions, a leading annual leave allowance, opportunities for career advancement, and regular performance discussions. Additionally, employees can enjoy the Blue Light Card and exclusive NHS discounts.
Working in Somerset offers the advantage of picturesque countryside, featuring areas of outstanding natural beauty and stunning coastlines. You will enjoy these benefits while remaining conveniently close to vibrant city centers.
The region boasts excellent educational institutions, and when compared to other areas, housing costs are reasonable. Somerset truly offers the best of both worlds: the tranquility of the countryside and the vibrancy of urban life.
Job Responsibilities
For a detailed overview of the role, please refer to the attached job description, which includes a comprehensive list of duties and responsibilities.
Candidate Profile
Qualifications
Essential
Please refer to the person specification included in the job description.