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Customer Experience Lead

2 months ago

City of London, Greater London, United Kingdom artotel Hoxton Full time

Customer Experience Lead

We are seeking a Customer Experience Lead for a vibrant and newly established hotel in Hoxton, known for its artistic flair and cultural significance. The 26-floor art'otel Hoxton offers stunning skyline views, extensive gallery space, and features two Banksy originals on public display. With 357 guest rooms and suites, a lounge, gym, and two exceptional dining venues, this is a unique opportunity.

As our Customer Experience Lead, you will enjoy:

  • Compensation: £14.04 per hour plus Incentives
  • Significantly reduced hotel rates (available for family and friends)
  • Food and beverage discounts at our restaurants and bars (for your entire party)
  • Start with 30 days of annual leave, including public holidays, with increases based on tenure
  • Two complimentary meals each day
  • Access to 40% of your earnings before payday through Wagestream
  • Referral bonus program - up to £750
  • Wellness initiatives with excellent gym discounts and more
  • Cycle to Work scheme and complimentary cycling lessons
  • 24/7 employee support program
  • Work schedule provided two weeks in advance
  • Departmental performance and service incentive program
  • Benefit Hub - discounted prices at numerous retailers, attractions, restaurants, and cinemas
  • Complimentary dry cleaning for work attire
  • Annual staff gatherings and events
  • Company pension scheme and award-winning training opportunities

As a leader in your field, you will:

  • Inspire your colleagues: you set the standard, motivating your team by sharing your enthusiasm for exceptional customer service.
  • Empower the Customer Experience team by fostering a culture of service excellence through briefings, team meetings, and coaching.
  • Guide and develop your team by exemplifying best practices.
  • Possess a solid understanding of the Hoxton/Shoreditch area.
  • Create memorable experiences for our guests by going the extra mile.
  • Have comprehensive operational knowledge of all procedures, with a strong proficiency in Opera.

If you are passionate about art, culture, and hospitality, art'otel is the perfect environment for your talents to thrive. We strive to inspire our guests to embrace creativity and explore the arts, providing them with exceptional service and enriching their experiences.

Be bold. Be creative. Be original.