Customer Experience Lead

3 weeks ago

London, Greater London, United Kingdom Travelodge Full time
Unlock Your Potential as a Designate Part-time Assistant Hotel Manager

Are you a motivated and results-driven individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? If so, we have an exciting opportunity for you to join our team as a Designate Part-time Assistant Hotel Manager at Travelodge London Woolwich.

About the Role

As a Designate Part-time Assistant Hotel Manager, you will be responsible for leading, coaching, and motivating our hotel teams to deliver outstanding customer experiences. You will work closely with our hotel teams to create personal development plans, recruit and onboard new team members, and ensure that our food and beverage offerings meet our brand standards. You will also be responsible for reviewing customer feedback, identifying areas for improvement, and implementing targeted action plans to drive growth and excellence.

What We Offer
  • A competitive salary of £28,000 FTE
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part-time working hours
  • 50% discount on rooms, food, and soft drinks
  • Discounts for friends and family with thousands of rooms at £14.99
  • £50 voucher on each work anniversary
  • 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
  • High street retailer and mobile phone discounts
  • Pension scheme totalling 8% (employer contribution 3%)
Why Travelodge?

Travelodge is a leading hospitality brand with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering unbeatable value and quality experiences to our customers. As a Designate Part-time Assistant Hotel Manager, you will be part of a dynamic and inclusive team that values diversity, equity, and inclusion. We offer a range of benefits and resources to support your wellbeing, including access to mental health support, employee assistance programs, and flexible working arrangements.

What We're Looking For

We're looking for a motivated and results-driven individual with a passion for delivering exceptional customer experiences and leading high-performing teams. You will have previous experience in a service-led customer-facing industry, with a strong track record of achieving KPI targets and driving growth and excellence. You will be a strong communicator with excellent interpersonal skills, able to build relationships with colleagues, customers, and stakeholders. If you're a team player with a can-do attitude and a passion for delivering outstanding results, we'd love to hear from you.

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line.About the Role:This role will...

  • Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line.About the Role:This role will...

  • Customer Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    2 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience Manager

    2 weeks ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications & Customer Experience ManagerWe are seeking a highly skilled Communications & Customer Experience Manager to join our team at The Learning Experience #351. This is an exciting opportunity to work in a fast-paced corporate environment and contribute to the success of our Property Management services line in London.About the Role:This...

  • Customer Experience and Communications Manager

    1 week ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Customer Experience and Communications ManagerWe are seeking a highly skilled Customer Experience and Communications Manager to join our team at The Learning Experience #351. As a key member of our Property Management services line, you will be responsible for managing the Customer Experience programme and delivering the communications and social...

  • Communications and Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications and Customer Experience ManagerWe are seeking a highly skilled Communications and Customer Experience Manager to join our team at BNP Paribas Real Estate. As a key member of our Property Management services line, you will be responsible for managing the Customer Experience programme and delivering the communications and social media...

  • Communications and Customer Experience Manager

    1 month ago

    London, Greater London, United Kingdom The Learning Experience #351 Full time

    Job Title: Communications and Customer Experience ManagerWe are seeking a highly skilled Communications and Customer Experience Manager to join our team at BNP Paribas Real Estate. As a key member of our Property Management services line, you will be responsible for managing the Customer Experience programme and delivering the communications and social media...

  • Customer Experience Lead

    4 weeks ago

    London, Greater London, United Kingdom Healthera Full time

    Customer Experience LeadWe are seeking a highly skilled and experienced Customer Experience Lead to join our team at Healthera. As a key member of our organization, you will be responsible for designing and delivering exceptional customer experiences, driving customer satisfaction, and leading our customer service team to success.Key...

  • Customer Experience Lead

    4 weeks ago

    London, Greater London, United Kingdom Healthera Full time

    Customer Experience LeadWe are seeking a highly skilled and experienced Customer Experience Lead to join our team at Healthera. As a key member of our organization, you will be responsible for designing and delivering exceptional customer experiences, driving customer satisfaction, and leading our customer service team to success.Key...

  • Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Healthera Full time

    About HealtheraHealthera is a pioneering digital health company that is revolutionizing the healthcare industry with its innovative technology. Our mission is to provide seamless and personalized experiences for millions of patients in the UK and abroad.Job OverviewWe are seeking a highly skilled and experienced Customer Experience Lead to join our team....

  • Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Healthera Full time

    About HealtheraHealthera is a pioneering digital health company that is revolutionizing the healthcare industry with its innovative technology. Our mission is to provide seamless and personalized experiences for millions of patients in the UK and abroad.Job OverviewWe are seeking a highly skilled and experienced Customer Experience Lead to join our team....

  • Customer Experience Lead

    1 week ago

    London, Greater London, United Kingdom Wise Full time

    About the Role:We are seeking a highly skilled Customer Experience Lead to join our team at Wise. As a key member of our Service Experience team, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints.Key Responsibilities:Develop and clearly articulate a Point-of-View for key customer experiences and...

  • Customer Experience Lead

    3 weeks ago

    London, Greater London, United Kingdom Travelodge Full time

    Unlock Your Potential as a Designate Part-time Assistant Hotel ManagerAre you a motivated and results-driven individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? If so, we have an exciting opportunity for you to join our team as a Designate Part-time...

  • Customer Experience Lead

    3 weeks ago

    London, Greater London, United Kingdom Travelodge Full time

    Unlock Your Potential as a Designate Part-time Assistant Hotel ManagerAre you a motivated and results-driven individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? If so, we have an exciting opportunity for you to join our team as a Designate Part-time...

  • Customer Experience Lead

    1 week ago

    London, Greater London, United Kingdom Healthera Full time

    Job DescriptionAbout Healthera:We are a leader in digital health innovation, dedicated to revolutionizing the operating model of healthcare providers and creating a seamless experience for millions of patients in the UK and abroad.Our technology empowers patients to access faster medicine delivery and personalized local medical care. We have a reach of over...

  • Customer Experience Lead

    2 months ago

    London, Greater London, United Kingdom INEOS Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service professional to join our team at INEOS as a Customer Service Manager. As a key member of our organization, you will be responsible for leading our Customer Service function and ensuring that our customers receive the highest level of service.Key ResponsibilitiesDevelop and...

  • Customer Experience Lead

    2 months ago

    London, Greater London, United Kingdom INEOS Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service professional to join our team at INEOS as a Customer Service Manager. As a key member of our organization, you will be responsible for leading our Customer Service function and ensuring that our customers receive the highest level of service.Key ResponsibilitiesDevelop and...

  • Customer Experience Lead

    3 weeks ago

    London, Greater London, United Kingdom Travelodge Full time

    Unlock Your Potential as a Designate Part-time Assistant Hotel ManagerAre you a motivated and results-driven individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? If so, we invite you to explore our Designate Part-time Assistant Hotel Manager role at...