Customer Experience Lead

3 weeks ago

London, Greater London, United Kingdom Travelodge Full time
Unlock Your Potential as a Designate Part-time Assistant Hotel Manager

Are you a motivated and results-driven individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? If so, we have an exciting opportunity for you to join our team as a Designate Part-time Assistant Hotel Manager at Travelodge London Beckton.

About the Role

As a Designate Part-time Assistant Hotel Manager, you will be responsible for leading, coaching, and motivating our hotel teams to deliver outstanding customer experiences. You will work closely with our hotel teams to create personal development plans, recruit and onboard new team members, and ensure that our food and beverage offerings meet our brand standards. You will also be responsible for reviewing customer feedback, identifying areas for improvement, and implementing targeted action plans to drive growth and excellence.

What We Offer
  • A competitive salary of £28,000 FTE
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part-time working hours
  • 50% discount on rooms, food, and soft drinks
  • Discounts for friends and family with thousands of rooms at £14.99
  • £50 voucher on each work anniversary
  • 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
  • High street retailer and mobile phone discounts
  • Pension scheme totalling 8% (employer contribution 3%)
Why Travelodge?

Travelodge is a leading hospitality brand with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering unbeatable value and quality experiences to our customers. As a Designate Part-time Assistant Hotel Manager, you will be part of a dynamic and inclusive team that values diversity, equality, and employee well-being. We offer a range of benefits and opportunities for growth and development, including training and development programs, mentorship, and career progression.

What We're Looking For

We are seeking a motivated and results-driven individual with a passion for delivering exceptional customer experiences and leading high-performing teams. You will have previous experience in a service-led customer-facing industry, with a strong track record of achieving KPI targets and driving growth and excellence. You will be a strong communicator with excellent leadership and coaching skills, and a commitment to creating a positive and inclusive work environment.

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